CenterPoint Energy · 1 day ago
Associate Customer Service Representative
Houston, TX, US, 77002
Full-time
Onsite
Entry Level
1+ years expCenterPoint Energy is a long-established utility company committed to delivering safe and reliable electricity and natural gas. The Customer Service Representative will handle customer billing inquiries and resolve concerns while promoting value-added products and services in a fast-paced call environment.
EnergyLogisticsNatural ResourcesOil and Gas
Responsibilities
Responds to all questions relating to customer service inquiries via verbal and/or written communication with a focus on one call resolution
Responsible for generating and scheduling various gas and electric service orders for field operations
Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes electronic billing inquiries, and ensures timely follow-up on customer accounts
Collaborate with Competitive Retail providers (CRs) to address issues such as readings, billing dates, and order receipts, ensuring smooth coordination of services
Ensures that the proper gas and electric permitting requirements are met by collaborating with the internal permitting department and other relevant entities as needed
Identifies customer interactions as opportunities to promote noncommission based value-added products and services to enhance the customer experience and drive business growth
Works closely with various departments, including Transmission and Distribution, Field Services, Revenue Accounting, and others, to resolve customer inquiries and ensure customer satisfaction
Qualification
Required
Requires a high school diploma or GED
Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns
Benefits
Competitive pay
Paid training
Benefits eligibility begins on your first day
Transit subsidies
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
Company
CenterPoint Energy
CenterPoint Energy is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.65B2025-09-30Post Ipo Debt· $700M
2025-07-28Post Ipo Debt· $900M
2025-05-27Post Ipo Equity· $800M
Leadership Team
Jason Wells
Chief Executive Officer
Christopher Foster
EVP and Chief Financial Officer
Recent News
2026-01-14
2025-12-08
Company data provided by crunchbase