Haus of Portraiture · 13 hours ago
Director of Operations & Client Experience (Multi-Location)
Santa Monica, CA
Full-time
Onsite
Director/Executive
$103K/yr - $103K/yrHaus of Portraiture is a high-end, multi-location portrait studio delivering premium experiences for families. They are seeking a Director of Operations & Client Experience to optimize studio operations, lead staff, and ensure a seamless client experience across multiple locations.
Retail
Responsibilities
Own and improve all studio systems, SOPs, and workflows
Lead, coach, and hold staff accountable across multiple locations
Manage schedules, payroll oversight, inventory, reporting, and budgets
Handle client escalations and protect a 5-star customer experience
Support sales and step in when needed
Ensure deadlines, targets, and standards are consistently met
Operate autonomously while keeping the Owner informed
Qualification
Required
Proven leadership/management experience (service-based retail or hospitality a plus)
Strong understanding of operations, systems, and sales
Comfortable with numbers, reporting, and budgets
Experience wearing multiple hats in a fast-paced environment
Highly organized, detail-oriented, and proactive
Calm, confident, emotionally regulated, and dependable
Strong leader with an 'I eat last' mentality
Goal-driven and metrics-focused
Comfortable managing people, pressure, and multiple locations
Trustworthy, loyal, and solutions-oriented
Positive, motivating, and improvement-focused
Benefits
Performance-based bonus opportunities
2 weeks paid vacation
Health benefits
401(k)
Company
Haus of Portraiture
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase