City of Seattle · 19 hours ago
Customer Experience Strategic Research Graduate Intern
Seattle, WA
Internship
Onsite
Intern
$27.67/hr - $27.67/hrCity of Seattle is seeking a Customer Experience Strategic Research Graduate Intern to support the Customer Experience Division within Customer Care and Energy Solutions. The intern will assist in implementing the Voice of the Customer program and conduct customer research projects, analyzing data to improve customer experiences.
GovernmentInformation ServicesInformation TechnologyInternetNon Profit
Responsibilities
Customer Research Library curation support: build file and organizational structures, collect and categorize existing data & research, support ongoing Maintenance of library as new research is completed
Support development, planning, and execution of in-house and consultant-led research projects (such as surveys, interviews, or focus groups)
Review, organize, and participate in formal customer survey work, including crafting survey objectives, questions, and audiences
Provide data analysis of customer research results (survey results, customer feedback, and benchmarks) to produce strategic recommendations for areas of improvement
Partner with other business units, City of Seattle departments, and communities to complete work assignments and build trust
Qualification
Required
Graduate students will need to maintain a 3.0 GPA or above throughout the internship
Enrolled in an accredited graduate program during their internship
Enrolled in an academic program with focus on Public Policy, Business, Psychology, Human-Centered Design, Communications, Informatics, Experience Design, Social Sciences, or related field
Preferred
Excellent verbal and written communication skills
Organizational and time-management skills
Experience using Microsoft Word, PowerPoint, Forms, Outlook, SharePoint, and Teams
Coursework related to user-centered design and/or user-experience
Excellent interpersonal skills
Ability to work independently under general guidance
Strong attention to detail
Benefits
Subsidized ORCA pass
Accrue sick time that can be used after 90 days of employment
Company
City of Seattle
City of Seattle is a government website of all information and services related to city of Seattle.
Founded in 1851
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Lu
Chief Operating Officer - Finance and Administrative Services Department
Marco Lowe
Chief Operating Officer for the City of Seattle
Recent News
Government Technology US
2025-12-20
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