ARKRAY USA · 17 hours ago
Field Service Engineer, Dallas, TX
Plano, TX
Full-time
Hybrid
Senior LevelARKRAY USA is a company specializing in medical diagnostic equipment, and they are seeking a Field Service Engineer to repair, maintain, and install their diagnostic systems. The role involves ensuring customer satisfaction, managing inventory levels, and training Field Service Engineers to deliver effective support.
Health CareMedicalMedical Device
Responsibilities
Provide excellent customer service during on-site service calls, and over the phone. Also act as a point of reference and support for other Staff on the team
Responds to internal and external customer needs by inspecting, diagnosing, repairing, installing, and maintaining ARKRAY medical diagnostic equipment to include Service escalations. These processes should be developed and documented in detail in supporting documentation and in ARKRAY service orders. This also includes developing and conducting service-training programs to ensure adequate field and in-house support needs are met
Work alongside the Manager to guide and train internal and external staff to ensure their continued development so that team objectives are met
Act quickly when responding to service related support and directly to dispatches by contacting customer and arriving on-site in a timely manner. Once on-site, resolve issues as quickly as possible
Ensure customer satisfaction through the scheduling completion of all routine/preventative maintenance, standard system checks, and required hardware and software upgrades
Participate and give constructive feedback to the relevant divisions on improving the effectiveness, productivity, and cost controls associated with the service of ARKRAY medical diagnostic equipment
Review service manual documentation to ensure accuracy and current revision levels
Determine appropriate preventive maintenance procedures, service parts kits, and schedules to ensure effective on-going equipment maintenance
Maintain Device History Records and monitor modification and software upgrade status
Supports in-house products during critical chemistry or instrument development cycles, by maintaining and repairing critical instrumentation
Successful completion of all ARKRAY Field Service training programs
This person will work out of our Plano, TX office when not traveling on business
Qualification
Required
Repair, inspect, maintain, install, and relocate ARKRAY medical diagnostic equipment in the point of care and clinical laboratory environment and in-house
Utilize technical knowledge of ARKRAY diagnostic systems to resolve issues and ensure customer satisfaction
Ensure Field Service staff and main warehouse have adequate and correct part inventory levels
Handle and/or participate in a team that resolves customers' problems and issues
Plan, organize, schedule, budget, and supervise technical personnel
Recruit, train, and develop Field Service Engineers to provide effective and timely customer support
Provide excellent customer service during on-site service calls, and over the phone
Act as a point of reference and support for other Staff on the team
Respond to internal and external customer needs by inspecting, diagnosing, repairing, installing, and maintaining ARKRAY medical diagnostic equipment
Develop and document processes in supporting documentation and in ARKRAY service orders
Develop and conduct service-training programs to ensure adequate field and in-house support needs are met
Work alongside the Manager to guide and train internal and external staff to ensure their continued development
Act quickly when responding to service related support and directly to dispatches
Contact customer and arrive on-site in a timely manner
Resolve issues as quickly as possible once on-site
Ensure customer satisfaction through the scheduling completion of all routine/preventative maintenance, standard system checks, and required hardware and software upgrades
Participate and give constructive feedback to the relevant divisions on improving the effectiveness, productivity, and cost controls associated with the service of ARKRAY medical diagnostic equipment
Review service manual documentation to ensure accuracy and current revision levels
Determine appropriate preventive maintenance procedures, service parts kits, and schedules to ensure effective on-going equipment maintenance
Maintain Device History Records and monitor modification and software upgrade status
Support in-house products during critical chemistry or instrument development cycles, by maintaining and repairing critical instrumentation
Successful completion of all ARKRAY Field Service training programs
Work out of the Plano, TX office when not traveling on business
Company
ARKRAY USA
ARKRAY USA is a medical devices company specializing in HbA1c Analyzer and blood glucose monitoring system.
Founded in 1960
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tadashi Inoue
Chief Executive Officer
Recent News
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