Lowell Community Health Center · 3 days ago
Revenue Cycle Front End Director
Lowell, MA
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expLowell Community Health Center is a community-based health care organization recognized for its innovative programs. The Revenue Cycle Front-End Director focuses on improving revenue capture and reducing denials by overseeing front-end processes, ensuring accurate registration, insurance verification, and payment collection.
CommunitiesHealth CareHospitalityMedical
Responsibilities
Monitor and analyze denials and revenue leakage tied to eligibility, registration, and patient collections
Perform root-cause analysis of front-end inefficiencies and recommend corrective actions
Ensure compliance with insurance verification, prior authorization, and payment collection protocols
Create and maintain standard operating procedures (SOPs) for front-end workflows
Develop and implement corrective action plans to address recurring issues
Collaborate with back-end leadership to resolve cross-functional revenue cycle challenges
Design and deliver quality improvement trainings for front-line staff on eligibility, intake, and collections
Lead monthly revenue cycle reporting meetings and follow-up training sessions
Train the Sr. Director and Supervisors on front-end QI initiatives
Prepare and present monthly reports on revenue cycle wins, issues, and improvement priorities
Coordinate with the Sr. Director and other RCM leaders to align strategies and share best practices
Develop dashboards and metrics to track front-end performance on KPIs such as insurance verification rates, POS collections, and financial counseling completion
Configure Epic templates, alerts, and quality checks to improve billing accuracy from the front-end
Identify and support technology-driven workflow enhancements, including AI solutions for efficiency
Work professionally with clinical and administrative staff, including physicians, nurses, and medical assistants
Participate in department meetings and trainings as needed
Qualification
Required
Minimum of 2-5 years of Revenue Cycle Processes, including Registration, Eligibility and collections
Excellent communication and interpersonal skills for training and collaboration
Ability to analyze data, identify trends, and implement process improvements
Proficiency in Microsoft Office, Outlook, and EHR systems (Epic preferred)
Strong organizational skills and ability to manage multiple priorities
Commitment to patient confidentiality and compliance with HIPAA regulations
Preferred
Experience in healthcare operations or patient access
Company
Lowell Community Health Center
Lowell Community Health Center provides caring, quality, and culturally competent health services to the people of greater lowell.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.5M2023-09-19Grant· $0.5M
Leadership Team
Susan Levine
Chief Executive Officer
Elizabeth Ann Hale DNP, RN, CENP
Chief Clinical Officer
Recent News
Crunchbase News
2025-11-10
Lowell Community Health Center
2025-02-18
Company data provided by crunchbase