UL Solutions · 2 hours ago
Customer Project Specialist
United States
Full-time
Hybrid
New Grad, Entry Level
$48K/yr - $59K/yrUL Solutions is a global leader in applied safety science, providing testing, inspection, and certification services. The Customer Project Specialist will work closely with customers to quote and book orders, manage projects from start to finish, and ensure effective communication throughout the project lifecycle.
AdviceAnalyticsEducationPublic Safety
Responsibilities
Assist in defining project scope, preliminary investigation plans, and key specifications such as cost, timelines, and sample requirements
Review client inputs, supplemental data, and product construction details to support accurate project setup
Create and update Salesforce Leads and Opportunities
Issue quotes and follow up with clients to support conversion to orders
Process orders once quotes are accepted and ensure all required project information, such as quote acceptance or PO is complete
Communicate with clients to clarify technical issues, explain UL procedures, and discuss project requirements
Provide cost details, negotiate schedules and sample needs (as directed), and maintain consistent project‑status updates
Notify clients of non‑compliance findings or changes to project scope or requirements
Support post‑sale administrative inquiries, including invoicing questions and name or address changes
Prepare data sheets, instructions, and supporting materials required by Field Engineers to conduct inspections
Coordinate the administrative aspects of project management to ensure effective scheduling and field execution
Maintain accurate, organized, and secure project and client documentation following internal policies
Ensure all work aligns with UL standards, security practices, and the UL Code of Conduct
Complete accurate weekly time reporting
Apply continuous improvement principles to daily tasks, processes, and workflow efficiencies
Support other duties as assigned to enhance team performance and project delivery
Qualification
Required
2 year Associates Degree or some college preferred
Experienced problem solver and ability to work in a fast-paced customer service or sales environment
Ability to demonstrate written, oral and interpersonal skills with the ability to effectively communicate with staff and clients. Must be able to identify problems and offer workable solutions
Demonstrate technical aptitude and the ability to learn quickly
Ability to be flexible, engaged, and collaborative within a team setting
Strong computer skills in Excel, Salesforce, Oracle and HCL Notes a plus
Benefits
Health benefits such as medical, dental and vision
Wellness benefits such as mental and financial health
Retirement savings (401K)
Paid time off including vacation (15 days)
Holiday including floating holidays (12 days)
Sick time off (72 hours)
Company
UL Solutions
UL Solutions is a safety science company that promotes safety science through research and investigation.
Founded in 1894
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.25B2025-12-03Post Ipo Secondary· $975M
2025-10-28Post Ipo Debt· $1B
2024-09-05Post Ipo Secondary· $980M
Leadership Team
Jennifer Scanlon
President & CEO
Scott. D'Angelo
Executive Vice President, Chief Legal Officer and Corporate Secretary
Recent News
2026-01-11
Company data provided by crunchbase