Citizens · 1 day ago
Collection Recovery Specialist
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Onsite
New Grad, Entry LevelCitizens is a financial institution looking for motivated individuals to join their Collections and Recovery team. The role involves collecting payments from individuals and businesses with outstanding debt, supporting loss mitigation efforts, and contributing to the organization's financial health.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Manage inbound and outbound calls to review and resolve delinquent accounts
Utilize effective servicing, negotiation, and problem-resolution techniques to collect payments
Assess customer financials to determine the most appropriate resolution based on their capabilities
Maintain accurate daily tracking of offset debits and work package maintenance
Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews
Qualification
Required
Strong phone communication, active listening, and negotiation skills
Demonstrated ability to thrive in a team-oriented environment
Excellent organizational skills and ability to perform in a fast-paced, high-volume setting
Preferred
High School Diploma or equivalent
Strong verbal and written communication skills
Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
Founded in 1828
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
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