Parker Hannifin · 1 day ago
Enterprise Digital & IT Lead - ServiceNow Platform Technical Lead
Cleveland, OH
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expParker Hannifin is a global leader in motion and control technologies, and they are seeking a ServiceNow Platform Technical Lead to provide technical leadership and ensure the quality and delivery standards of the ServiceNow platform. This role involves mentoring a team, overseeing technical designs, and ensuring platform stability and alignment with business strategies.
HardwareIndustrial ManufacturingManufacturing
Responsibilities
Serve as the senior technical authority for all ServiceNow platform architecture, development, and integrations
Own technical design standards, development patterns, and platform best practices
Ensure platform solutions are scalable, maintainable, secure, and aligned with enterprise architecture
Lead technical design reviews and approve all major platform changes
Lead and mentor a small team of ServiceNow developers and engineers
Conduct technical coaching, performance feedback, and skill development planning
Ensure team adherence to coding standards, SDLC processes, and quality expectations
Translate business requirements into technical designs and implementation plans
Lead development for complex workflows, integrations, CMDB/CSDM alignment, and ITSM enhancements
Oversee sprint execution, backlog grooming, and technical task estimation
Enforce platform guardrails including: Update set discipline, Source control practices, Naming conventions and data standards, Testing and deployment controls
Ensure alignment with CSDM, ITSM processes, security policies, and audit requirements
Partner with IAM, Security, and Infrastructure teams on integrations and controls
Ensure platform reliability, performance, and operational health
Lead troubleshooting for high-severity incidents and root-cause analysis
Drive continuous improvement of monitoring, logging, and technical documentation
Collaborate with Product Owners, Process Owners, and the ServiceNow Manager on roadmap planning
Act as the technical liaison to Infrastructure Architecture, Security, and Core Infrastructure teams
Qualification
Required
University Degree (or international equivalent)
Managerial experience and significant Project Leader experience
8+ Years Experience in IT including 6+ years of hands-on ServiceNow development and platform engineering experience
Strong experience across ITSM modules (Incident, Problem, Change, Request)
Advanced scripting experience: JavaScript, Glide APIs, Flow Designer, IntegrationHub
Proven experience leading technical teams or acting as a technical lead
Deep understanding of ServiceNow platform architecture, CSDM, CMDB, and integrations
Experience with enterprise SDLC, CI/CD, and release management
ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA) or Certified Implementation Specialist
Experience with ITOM, HRSD, SecOps, or custom app development
Experience integrating with IAM platforms such as SailPoint, Entra, Okta
Familiarity with IT governance, audit controls, and regulated environments
Technical leadership & mentorship
Architecture design & platform governance
Stakeholder communication
Problem solving & root-cause analysis
Agile / DevOps delivery models
Quality assurance & risk management
Platform stability and reduction in critical defects
On-time delivery of technical solutions
Improved code quality and deployment success rates
Team capability growth and reduced dependency on external resources
High stakeholder satisfaction with ServiceNow platform performance
Preferred
ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA) or Certified Implementation Specialist
Experience with ITOM, HRSD, SecOps, or custom app development
Experience integrating with IAM platforms such as SailPoint, Entra, Okta
Familiarity with IT governance, audit controls, and regulated environments
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
10001+ employees
H1B Sponsorship
Parker Hannifin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (30)
2023 (26)
2022 (31)
2021 (23)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
Company data provided by crunchbase