Express Employment Professionals Hopkins, MN · 5 hours ago
Customer Service / Sales Support
Minnetonka, MN
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrExpress Employment Professionals is a staffing agency located in Hopkins, MN, and they are seeking a dynamic and enthusiastic Customer Service Representative. In this role, you will deliver exceptional support to a diverse client base, assisting with inquiries and transactions to foster customer satisfaction and loyalty.
Staffing & Recruiting
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and courteous communication at all times
Provide comprehensive customer support by troubleshooting issues, answering questions about products or services, and guiding clients through solutions with confidence
Assist customers with transactions including cash handling, order processing, and data entry into our systems with accuracy and attention to detail
Maintain detailed records of customer interactions, transactions, and feedback using data management software
Assist Sales Rep with any duties for our brand- steaming, organizing, etc
Collaborate with team members to resolve complex issues quickly and efficiently while adhering to phone etiquette standards
Support client services by identifying opportunities for upselling or cross-selling relevant products or services that meet customer needs
Manage multiple tasks simultaneously in a fast-paced environment while maintaining a positive attitude and excellent communication skills
Qualification
Required
Fluency in English is required
Strong computer skills including proficiency in Microsoft Office applications such as Word, Excel, are essential
Excellent phone etiquette combined with clear verbal communication skills is crucial for success in this role
Demonstrated ability to handle data entry accurately and efficiently while managing multiple tasks under pressure
Good analysis skills to evaluate customer needs and provide appropriate solutions promptly
Preferred
Previous experience in call center environments or customer support roles is preferred
Company
Express Employment Professionals Hopkins, MN
Express Employment Professionals has been helping people in the Hopkins area find jobs and employees since 2007.
Founded in 2007
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase