BayWa r.e. Solar Distribution / US · 8 hours ago
Operations Coordinator - Plano
Plano, Texas, United States
Full-time
Onsite
Mid Level
$24/hr - $26/hrBayWa r.e. is a solar supply partner dedicated to providing renewable energy solutions. The Operations Coordinator will support daily warehouse operations, manage logistics, and ensure a high-quality customer experience while collaborating with internal teams and external partners.
Renewables & Environment
Responsibilities
Process all return cases within established SLAs
Verify customer and sales team information, and gather additional details from warehouses, carriers, or customers as needed
Complete all related system transactions accurately to resolve return cases for all parties
Identify root causes of recurring issues and share feedback with the Order Management team
Apply late-stage edits to orders in all relevant systems and ensure communication to stakeholders
Support the PIM team with item data requests
Manage the BayWa fleet calendar to maximize utilization and prioritize shipments
Coordinate specialty logistics for customers, including USSY fleet shipments and LTL partners
Evaluate quoted shipping methods to ensure efficiency and cost-effectiveness
Provide logistics support for customer returns and exceptions
Serve as the point of contact for branch walk-in customers, ensuring a professional and positive experience
Provide clear and timely communication with customers and internal teams
Monitor order tracking dashboards, resolve discrepancies, and escalate delays as needed
Partner with IT to improve tracking and visibility
Assist with picking, packing, loading, and unloading of orders
Support safety and performance of helpers on site or in transit
Maintain warehouse organization, cleanliness, and adherence to safety standards
Performs other duties as assigned
Qualification
Required
Satisfactory driving record per company policy
Highly organized and self-directed
High level of customer service
Good listening, reading, verbal and written communication skills
Adept at problem solving, attention to detail, and time management
Proficient math skills to add, subtract, multiply, and divide in all units of measure
Ability to communicate and build associations with all levels within the organization
Use of handhelds for inventory and order management
Use WMS system for inventory and order management
High School Diploma or general education degree (GED)
Preferred
Solar experience preferred
NetSuite experience preferred
Benefits
401k with up to 5% Employer match
Health Premium covered at 100% for individuals (for select plans)
Dental, Vision, Accident, Critical Illness, Group & Voluntary Life Insurance and AD&D
Unlimited PTO
100% Paid family leave up to 12 weeks
Company
BayWa r.e. Solar Distribution / US
BayWa r.e.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Ellis
Chief Operating Officer
Melissa Coltey
People Operations Partner
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