Fyxer · 17 hours ago
Customer Success Manager
New York, United States
Full-time
Onsite
Mid Level
$100K/yr - $100K/yr
3+ years expFyxer is a rapidly growing startup in the UK, focused on transforming customer relationships into revenue. The Customer Success Manager will onboard and activate customers, drive retention and expansion, and run scaled success programs in collaboration with Sales, Support, and Digital teams.
Computer Software
Responsibilities
Onboard and activate the long tail of customers
Own onboarding end-to-end for this segment, making sure customers activate fast and get value early
Run structured launch sessions with admins and champions, tied to clear objectives
Spot expansion signals early
Drive retention and expansion across your portfolio
Own a large portfolio of SMB accounts and be accountable for their health, renewal readiness, and growth
Stay ahead of renewals by mapping value milestones to timelines and calling risks early
Run clean save plans when needed, and make sure customers feel supported
Grow accounts through value: usage patterns, outcomes achieved, and the next logical steps
Run scaled success with existing resources and Digital partnership
Default to using our existing playbooks, assets, and self-serve content, then make them better as you learn what lands
Work with Digital to build and run 1:many programs that move cohorts efficiently
Test, measure, and iterate on programs and playbooks based on clear success metrics
Feed the loop: share customer feedback with Product and help evolve the CS tooling/workflows that make this segment scale
Qualification
Required
3+ years in Customer Success or Account Management, ideally SaaS
Real experience in project management and you Get Stuff Done
A commercial brain: you're comfortable linking outcomes to revenue and talking about growth when it makes sense
A scaled-CS mindset: you don't jump to bespoke unless it's truly worth it
Data-driven and tooling-comfortable
Startup-ready - fast, flexible, and energized by change
Benefits
Equity
10% Bonus
Company
Fyxer
Fyxer is the email assistant that turns your inbox into your competitive advantage.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-11-28
2025-11-25
Company data provided by crunchbase