Ent Credit Union · 2 days ago
Service Center Manager
23350 E Smoky Hill Rd, Aurora, CO 80016, USA
Full-time
Onsite
Mid, Senior Level
3+ years expEnt Credit Union is merging with Wings Credit Union to enhance member service and expand resources. The Service Center Manager will lead service center operations, coach staff, and ensure compliance with financial regulations while fostering a positive member experience.
EducationFinanceFinancial Services
Responsibilities
Lead service center operations and provide an engaging member experience by fostering a positive culture, which results in member loyalty
Guide daily activities of staff, provide quarterly performance assessments, establish goals, and pursue development opportunities
Handle supervisory duties such as approving time off, performance reviews, and disciplinary actions
Promote a service-oriented environment
Set and follow up on member service expectations with staff, providing recognition and staff rewards when warranted, as well as proactively identify and take corrective action in the event of sub-standard performance
Foster a positive sales culture
Communicate center sales expectations and goals and coach to achieve results
Develop service and sales strategies and implement them into daily actions; track and assess results; conduct weekly sales meetings and daily briefing/debriefing
Ensure that staff maintain an active member follow-up program
Consistently meeting service center and credit union goals
Proactively identify and take corrective action in the event of sub-standard performance
Ensure employee development by facilitating monthly coaching and conducting regular observations and feedback on member interactions in regard to sales and service
Provide and suggest additional employee training development opportunities
Perform operational duties including, but not limited to, regular staff meetings on operational and regulatory matters
Assure compliance with credit union policies, procedures, and financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau)
Ensure regulatory Canvas assignments are completed by center staff
Accountable for controllable center budget items; maintain FTE allotments; ensure Service Center Control Manual (SCCM) compliance
Act as member liaison for problem resolution and complaints
Occasionally open accounts or process basic member transactions
Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act
Qualification
Required
Bachelor's Degree in Business, Finance, Accounting, or related field of study
3+ years' in financial services or retail delivery to include:
2+ years' management of staff or team leadership
Leadership Skills
Professional interpersonal relationship skills
Knowledge of Credit Union Policies, Procedures, and Audit requirements
Ability to think Analytically
Ability to effectively communicate
Ability to function in and create a team environment
Ability to organize, supervise, and delegate effectively
Ability to motivate self and others
Ability to manage numerous tasks simultaneously
Ability to manage time effectively
Strong sales and sales management ability
Preferred
Experience using Jack Henry Symitar/Episys
Benefits
Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
401(k): 3% automatic contribution after three months, plus up to 6% matching.
Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
Volunteer Time Off: Paid time off to give back to the community.
Education Support: Up to $10,000 annually for higher education and assistance for certifications.
Exclusive Discounts: Significant savings on home, car, and personal loans.
Company
Ent Credit Union
Ent Credit Union is a financial institution to improving members financial quality of life and returning value through better rates.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-23Acquired
Leadership Team
Chad Graves
Chief Executive Officer
Annie Snead, CUDE
Community Advocacy Partner
Recent News
2025-10-13
GlobalFinTechSeries
2025-10-09
Company data provided by crunchbase