Nebraska Medicine · 4 days ago
Patient Resource Manager-Acute Care Support Resources
Omaha Metropolitan Area
Full-time
Onsite
Mid, Senior Level
4+ years expNebraska Medicine is committed to extraordinary patient care and innovation. The Patient Resource Manager will oversee the decentralized patient resource team, ensuring effective support services and operational management while promoting professional development within the team.
EducationHealth Care
Responsibilities
Direct, plan, and coordinate the functions of the decentralized patient resource team, to include patient attendants and patient resources assistants of designated care areas on a 24-hour basis
Serves as a catalyst to encourage professional career growth and development within Nebraska Medicine
Achieve department and organizational goals and ensure optimal support for the designated staff within approved operating budget
Responsible for the hiring, firing, counseling, and evaluation of staff
Initiate and maintain effective communication to promote positive department relations
Provide a wide variety of support services to assist in the coordination of department activities
Drives health care support service delivery in new and innovative ways
Seeks a new way of care delivery and care transition through innovation and enhancement practices
Promotes new strategies for efficiency and serves as an ambassador for new process management
Manage operations through the development, monitoring and achievement of goals and tactics that support consistent high quality services and drive operations in alignment with strategic plans
Develop, monitor and manage the budget process
Effectively utilize organizational information systems and data related to operational management
Create and support a culture that maximizes the acceptance of change
Qualification
Required
Minimum of four years clinical and/or healthcare operations experience required
Minimum of two years of experience to include the following: oversee the work of a group of people, hire, fire, assign work, orient, train, evaluate, discipline, coach/mentor and/or negotiate and interpret conflicts and influence outcomes on matters of significance OR four years of experience to include the majority of the following: serve as a technical expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues and provide input on performance appraisals and/or disciplinary actions required
Bachelor's degree or equivalent combination of education/experience combined (One year of experience equals one year of education) required
Flexibility and dedication to team environment required
Ability to lead and develop teams required
Effective written and verbal communication skills required
Ability to anticipate and respond effectively to changes in direction and priorities required
Well-ordered approach to problem solving required
Proficiency with telecommunication equipment, information systems, office equipment/supplies, and audio-visual
Preferred
Experience in a healthcare center environment preferred
Benefits
Competitive Benefits including retirement match contribution
PTO accrual
Tuition reimbursement
Company
Nebraska Medicine
Nebraska Medicine is the most esteemed academic health system in the region, consisting of 809 licensed beds at its two hospitals, more than
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
James Linder MD
Chief Executive Officer
Stephanie Daubert
Chief Financial Officer
Recent News
2026-01-11
2025-06-24
2025-05-17
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