R-Dent Dental Lab · 1 week ago
Customer Service Rep/Data Entry Clerk
Bartlett, TN
Full-time
Onsite
Entry Level
$15/hr - $17/hr
1+ years expR-Dent Dental Lab is the largest privately-owned full-service Dental Laboratory in the tri-state area. They are seeking a Customer Service Rep/Data Entry Clerk to communicate with customers, enter prescriptions into dental lab software, and provide administrative support for orders.
DentalHealth CareMedical
No H1B
Responsibilities
Communicate with customers via phone, text, and email about our products; solve customer problems; record notes in our software; ensure customer retention/satisfaction by adhering to professional call handling techniques, and cross-sell products
Enter prescription information into our dental lab software so our production team can make those dental products (e.g. crowns, bridges, dentures) accurately and timely for customers
Perform other administrative support duties for orders such as photographing, invoicing, boxing, cleaning, and sorting cases as needed
Qualification
Required
Previous customer service experience is required
Must be at least eighteen years of age and possess a high school diploma or equivalent
Must be able to read, analyze, and interpret information (eg prescriptions) and quickly enter accurate information into database
Must be able to quickly respond to customer inquiries via call, text and email in a professional manner
Must be able to meet departmental goals for speed and quality of data entry and handling of phone calls (15-20 cases per hour data entry with under 6% mistakes)
Must be able to multi-task and accurately follow oral and written instructions
Must be able to work as a team to tackle workload as soon as possible in a lean-manufacturing type of mindset
Must be computer proficient and able to quickly and accurately enter data into software
Must be able to solve problems in situations where only limited standardization exists
Attention to detail and accuracy while working quickly is essential
Must possess strong customer service skills
Must adhere to R-Dent's Core Values, including Teamwork, Easy to Work With, Customer First, Commitment, and Striving for Excellence
Must be able to stand and/or sit for long periods of time (up to 8 hours per day) as well as reach and bend
Preferred
At least one year of telephone customer service experience and cross-selling products is preferred
Dental-related knowledge is a plus
Company
R-Dent Dental Lab
.HELPING DENTISTS BE SUCCESSFUL. Your Time and Professional Reputation is Valuable. You want to be a successful dentist.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daxton Grubb
President & CEO
Company data provided by crunchbase