Beth Israel Lahey Health · 1 day ago
RECORD COMPLETION MANAGER
Plymouth, MA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $108K/yr
3+ years expBeth Israel Lahey Health is a growing healthcare organization committed to making a difference in people’s lives. The Record Completion Manager is responsible for overseeing the activities of the Record Analysis, Transcription, and Record Completion areas, ensuring efficiency and quality in service delivery while managing staff performance and departmental operations.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Coordinates and monitors the activities of the transcription, record completion, and discharge analysis areas. Prioritizes and assigns tasks; inspects completed work assignments; recommends improvements in work methods to ensure efficiency and quality; answers questions and resolves problems
Develops standards of performance and revise job descriptions on an as-needed basis, but at least annually
Manages staff performance daily and implements appropriate actions
Submits weekly quality assurance and statistical reports timely and accurately for the Director
Serves as liaison between transcription service and hospital
Performs corrections and amendments to records
Submits and implements plan of action for non-compliance of standards/monitors
Answers questions and resolves problems with courtesy, tact, and timeliness
Prepares, reviews, and modifies employee schedules; authorizes time off for employees. Provides for the safety of his/her employees
Maintains employee schedules to meet department workflow needs
Provides a safe environment for employees by identifying/eliminating potential work hazards
Assists in developing and implementing department policies and procedures. Participates in budgeting preparation and evaluation of purchased services pertinent to areas supervised
Interviews and recommends candidates for hire. Orients new employees to departmental practices and policies. Evaluates performance of department personnel
Effectively communicates and interacts with physicians, hospital staff, and ancillary staff
Participates in the record review processes
Participates in hospital committees (i.e. Medical Record Committee)
Assists in the developing, coordinating, and conducting of in-service education programs pertinent to health information management activities. Participates in professional activities and organizations to keep abreast of technical developments and other applications
Meets at least monthly with assigned teams to discuss issues
Presents in services with clarity
Is responsible for department’s operational excellence; assures department delivers quality services in accordance with applicable policies, procedures, and professional standards
Manages all activities so that quality services are provided in an efficient and effective manner, as observed by Director
Services provided meet all applicable regulatory requirements
Assists Director in working with the department to ensure efficient work flow and processes are in place
Uses a customer focused approach to improving the services Health Information Management provides
Monitors areas where timeliness of processes must be maintained
Manages human resources to assure quality services and promote positive employee relations
Consistently and fairly implements human resources policies
Maintains effective and appropriate staffing by monitoring employee turnover, overtime, and absenteeism
Employee performance appraisals are completed thoroughly and submitted on time
Follows human resources policies to implement progressive discipline when necessary
Collaborates with human resources on the recruitment and selection of qualified employment candidates, following all policies, guidelines, and applicable laws
Is recognized as a positive role model
Is responsible for the fiscal management of the department; assures proper utilization of the organizations financial resources
Develops department budget within designated deadlines according to all budgetary policies and procedures
Effectively utilized resources within established budget; notifies Director of all variances anticipated, or occurred, to maintain department services
Adheres to procedures regarding acquisition of, and payment for, goods and services, as evidenced by appropriate and timely processing requisitions and invoices
Recommends way to reduce expenditures and/or enhance revenues without compromising quality of services
Effectively communicates departmental, organization, and industry information to staff
Attends organization’s informational meetings
Gathers, interprets, and delivers information to staff in a timely fashion
Assures staff understands information as evidenced by staff compliance with, and participation in, hospital programs, seminars, training, and related activities
Communication with staff is effective, resolves conflicts which may hamper relations and productivity, as observed by Director
Uses hospital communications resources to inform internal and external audiences of departmental news/achievements/policies
Technology – Embraces technological solutions to work processes and practices
Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment
Qualification
Required
3-5 years acute hospital experience in medical transcription
Excellent written, oral and human relations skills
Excellent teaching and presentation skills
Ability to organize work, prioritize deadlines and establish priorities without guidance as evidenced by prior work history
Working knowledge of Microsoft Word, Excel and Power Point
Knowledge of Medical terminology, Anatomy and Physiology, Disease Processes
Preferred
Associates Degree
EPIC experience
Registered Health Information Technologist
Benefits
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer/Veterans/Disabled
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
H1B Sponsorship
Beth Israel Lahey Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
Boston Globe
2025-11-24
Morningstar.com
2025-11-07
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