Community Choice Financial Family of Brands · 5 days ago
Strategic Accounts Solution Specialist
United States
Full-time
Remote
Entry, Mid Level
1+ years expCommunity Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S. The Strategic Accounts Solutions Specialist is responsible for providing operational support on initiatives within the Strategic Account Solutions Team, including managing claims and ensuring accurate documentation for financial processes.
Financial ServicesLending
Responsibilities
Serve as the point of contact for other corporate departments, field management, and third parties regarding claims for Life of the South (“LOTS”) and other ancillary products
Submit LOTS claims for review and tracking at corporate level daily and through various case management systems
Monitor accounts with pending LOTS claims in Unitas to confirm loan status has been properly updated
Review claims to confirm correct documentation has been pulled over for claim processing
Audit denied claims to ensure all correct and required documentation has been provided and appeal as needed
Maintain and manage comprehensive systems for tracking and payment of LOTS claims
Provide clear and concise reporting to Accounting and VP of Secured Revenue Strategy for monthly reconciliation of LOTS claims
Support field operations through review and responses of emails received through the Claims Inbox
Oversee the process of generating, mailing, and saving state-required notices to customers’ accounts for specific store brands
Review and approve settlement requests for Active accounts and provide weekly reporting to field leadership
Assist with executing awards issued to the Company resulting from forfeiture actions and Replevins by closely monitoring filings and tracking service, rectifying any deficiencies to assure the collateral is recovered timely
Work efficiently in a rapidly-changing and fast-paced environment and handle multiple challenging tasks with ease to meet performance standards
Qualification
Required
Bachelor's Degree or the equivalent combination of formal education, training and/or related experience
1-2+ years of relevant and related work experience in Operations
Ability to think strategically, work independently, and identify areas of improvement and propose solutions
Ability to demonstrate professionalism and skill working in both an individual and team environment
Ability to multi-task and consistently meet aggressive and time-sensitive deadlines in an ever-changing atmosphere
Ability to maintain a full-time work schedule with regular in-person attendance is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week, possibly more depending on work demands and priorities
Excellent written and verbal communication skills with a strong attention to detail
Expertise in Word, Outlook and Excel required
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the office, and the operation of mechanical controls, such as a keyboard
Benefits
Uncapped Flexible Paid Time Off.
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
A relaxed, business casual dress code that includes jeans and sneakers!
Company
Community Choice Financial Family of Brands
With online and in-store products and services across the country, Community Choice Financial Family of Brands offers our customers, Team Members, and communities the Power of Choice.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jerome Zingg
SVP, CIO, Chief Data and Analytics Officer
K
Kyle Hanson
Executive Chairman
Recent News
Company data provided by crunchbase