Dutch-Speaking Customer Service Agent (Talent Pooling) jobs in United States
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LTVplus · 1 week ago

Dutch-Speaking Customer Service Agent (Talent Pooling)

positionBrandon, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

LTVplus specializes in delivering exceptional customer experiences for global brands and is currently building a talent pool of Dutch-speaking Customer Service Specialists. This role involves responding to customer inquiries, troubleshooting complaints, and acting as the voice of the brand for clients serving the Netherlands market.

ContentCustomer ServiceInternet
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Growth Opportunities

Responsibilities

Customer Interaction: Respond to inquiries and requests via email, chat, and phone in a timely, professional, and courteous manner
Problem Solving: Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate team when necessary
Brand Ambassadorship: Provide accurate information regarding products, services, and company policies, acting as the "voice of the brand."
Data Management: Keep detailed, organized records of customer interactions, transactions, and feedback within our CRM
Process Adherence: Follow communication procedures, guidelines, and policies set by the campaign to ensure consistent service quality

Qualification

Customer service experienceDutch language proficiencyTech-savvySoftware experienceTime managementEmpathyE-commerce knowledgeMulti-channel supportEnglish language proficiencyActive listeningCustomer-first attitude

Required

At least 2 years of proven experience in a Customer Service or BPO environment
Native or near-native fluency in Dutch (written and verbal) with a neutral accent and excellent command of English
Proficiency with computers and the ability to learn new software quickly
Strong active listening, empathy, and a 'customer-first' attitude
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
High school diploma or equivalent

Preferred

Prior experience with our core tools: Zendesk, AirCall, Slack, WhatsApp, Authorize.net, or Tableau
Experience in e-commerce or retail support
Familiarity with social media support (Instagram/Facebook DM) and Gorgias

Company

LTVplus

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LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
dateFounded in 2017
location
West Palm Beach, Florida, USA
people-size201-500 employees
web-link
https://www.ltvplus.com/

Funding

Current Stage
Growth Stage

Leadership Team

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David Henzel
Co-Founder
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Recent News

GlobeNewswire
LTVplus Launches AI Support Readiness Test to Help Companies Avoid Costly Automation Failures
2025-12-09
Company data provided by crunchbase