Buckhead & Newport Meat and Seafood · 1 day ago
Customer Service Representative II - FP SSMG - US
Medley, FL
Full-time
Hybrid
Entry Level
1+ years expBuckhead & Newport Meat and Seafood is seeking a Customer Service Representative II to provide direct support to sales colleagues and customers. The role involves assisting customers with inquiries, resolving concerns, and fostering strong relationships while delivering exceptional service and maintaining professionalism.
Food and BeverageFood DeliveryFood ProcessingMeat and Poultry
Responsibilities
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction
This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs
The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities
Can perform the Customer Service Level I responsibilities. These responsibilities include but are not limited to: handling simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports, supports new customer onboarding, answering general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues
Has been fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training
This role is the key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their absence
Handles complex issues such as escalated customer requests and immediate sales support needs
Proficient in all technical resource core computer systems and resources available to create solutions
This role is assigned specific unique duties related to independent contribution to increase department capacity and productivity
Performs other duties as directed by management
Qualification
Required
High school diploma or equivalent
1 year prior outside foodservice sales coordination or customer support experience
Strong verbal and written communication skills and the ability to present information clearly and professionally
Able to work in a fast pace environment
Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously
Resilience in handling changing priorities or unexpected situations
Ability to sit and work at a PC for extended periods
Basic computer skills, including proficiency in common office applications
Proactive in contributing to personal growth and organizational success
Preferred
Previous call center experience
Company
Buckhead & Newport Meat and Seafood
Juicy steak, tender flakey fish, succulent chops…from simple grinds all the way to fine cuts, we serve a broad portfolio of North America’s finest steakhouses, resorts, restaurants, and retailers.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase