Uncommon Elite · 7 hours ago
Director of Operations
North Port-Sarasota Area
Full-time
Onsite
Director/Executive
$150K/yr - $150K/yrUncommon Elite is a multi-market installation business seeking a hands-on Operations Manager to oversee operational execution. The role focuses on maintaining production throughput, scheduling discipline, customer outcomes, and team performance across various markets.
Professional Training & Coaching
Hiring Manager
Christian Ruf
Responsibilities
Maintain a disciplined schedule with accurate, locked schedules
Eliminate dead days, overbooking, and last-minute changes
Enforce scheduling SOPs and correct misses immediately
Track schedule adherence by market and crew
Own hiring standards and approvals for CSRs, schedulers, and foremen
Forecast labor needs and maintain bench strength across markets
Onboard, train, and remove talent decisively
Develop frontline leaders who enforce standards
Own total production output across all crews and markets
Reduce callback rates through SOP enforcement and training
Ensure crews, vehicles, and equipment are install-ready
Eliminate downtime caused by preventable operational failures
Own customer experience from booking through post-install follow-up
Enforce CSR SOPs, escalation paths, and response timelines
Fix root causes—not symptoms—of repeat issues
Ensure clean installs, proper documentation, and immediate invoicing
Reduce billing disputes by aligning scope, scheduling, and execution
Protect cash flow by holding teams accountable for operational misses
Spend time inside the operation—including onboarding by performing the CSR function
Be present, visible, and decisive in the business
Diagnose problems firsthand and implement permanent fixes
Qualification
Required
Strong operational leadership in a fast-paced environment
High persistence and follow-through
Process-driven thinker who can build and enforce SOPs
Analytical and data-literate decision maker
Comfortable holding people accountable
Bias toward action over discussion
Preferred
Integrity Above All
Commitment to Quality
Customer Obsession
People First, Always Improving
Company
Uncommon Elite
Uncommon experiences for the driven entrepreneur.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase