Precision Garage Door Service® · 4 days ago
Call Center Representative-Weekend Coverage
Atlanta, GA
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expPrecision Door Service is a company passionate about providing service to homeowners across America. As a Call Center Representative, you will be the first point of contact for customers, assisting with service requests, scheduling appointments, and ensuring a positive customer experience.
Health Care
Responsibilities
Take outbound and inbound calls to & from customers to provide assistance with service requests, product inquiries, and general questions
Schedule service appointments by coordinating with field technicians and dispatchers
Explain services, pricing, warranties, and maintenance options to customers, guiding them toward the right solutions for their needs
Troubleshoot basic garage door issues over the phone when appropriate and escalate when needed
Follow up with customers regarding appointment reminders, service confirmations, quotes, and satisfaction checks
Process payments and billing inquiries, and assist customers with understanding invoices or service agreements
Collaborate with service technicians, sales teams, and management to ensure a smooth customer experience from call to job completion
Stay informed on company products, promotions, and industry trends to provide accurate and up-to-date information
Qualification
Required
Weekend availability is required for this role
Minimum 1 year work experience in a call center role, preferably in a service oriented business
Excellent written and verbal communication skills
High school diploma or equivalent
Strong customer service skills and the ability to communicate effectively with clients
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with scheduling software and CRM systems
Ability to think critically and resolve issues efficiently
Ability to work independently and as part of a team
Valid driver's license and reliable transportation
Availability to work flexible hours, including evenings and weekends as needed
Benefits
Health Insurance: Medical, Dental and Vision
Company Paid Life and AD&D Insurance
Short and Long Term Disability Insurance
401(k) Retirement Savings Plan and Company Match (50% of elective deferral up to 4%)
Paid sick, vacation and holiday
Company
Precision Garage Door Service®
Precision Garage Door Service® is the leader in the Overhead Garage Door Industry .
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase