Quest, Inc. · 1 day ago
Practice Manager
Lake Mary, FL
Full-time
Onsite
Mid, Senior Level
4+ years expQuest, Inc. is a trusted name in providing compassionate support services to individuals with disabilities. The Practice Manager will lead the Quest Kids therapy operations, managing staff, overseeing scheduling and billing, and ensuring compliance with regulations while fostering a supportive environment for clients and families.
CharityHealth CareNon ProfitSocial Assistance
Responsibilities
Manage Registered Behavior Technicians (RBTs) and Supporting Therapists including routine onboarding, ongoing training, performance management/ supervision and appreciation/morale activities
Manage scheduling duties for therapy operations including setting overall master schedule, managing day to day changes, integrating new clients, overseeing cancellation mitigation strategies, running routine audits and monitoring staff/client utility
Coordinate performance management of clinical performance of RBTs/ Supporting Therapists with BCBAs including consulting on performance evaluations in clinical areas, providing joint feedback and ensuring ABA industry standards met
Execute fiscal responsibilities including managing of program expense, achieving revenue goals, monitoring/adapting to key metrics and contributing to budget development alongside VP of Youth Programs
Perform reception duties for facility including welcoming guests, answering phones and coordinating client needs
Manage facility site needs including inventory management, supply ordering, work order management and vendor coordination
Coordinate therapy billing activity with Quest Accounting and contracted billing partners including managing billing fail follow up, patient responsibility invoicing and routine audits
Lead client family engagement activities including routine correspondence, events/groups and feedback channels
Lead facility-based meetings
Coordinate with Intake Coordinator to achieve therapy target goals for program site through census management
Coordinate with Insurance Specialist on staff credentialing, client authorization management and payor coordination
Assign and oversee RBT/Supporting Technician office time assignments
Ensure compliance with any and all regulations pertaining Quest’s personnel policies and procedures
Follow all emergency procedures during a drill or in an actual emergency
Attend all required training and monthly staff meetings
Follow all Quest policies and procedures
Employees are required to report serious issues to the employee hotline or to a Quest leader under the See Something Say Something policy
Management reserves the right to revise the job or to require that other or different tasks be performed as assigned
Qualification
Required
18 years of age or older required
B.S. / BA degree with preferred courses in Healthcare Administration
4+ years' experience in leading ABA therapy or comparable healthcare program operations
2+ years of supervisory role experience
Advanced scheduling and billing systems familiarity
Benefits
Medical, dental, vision, accident, prescription drug, flexible spending accounts, vision, 401(K) with company match, PTO, life insurance, disability insurance, EAP and student loan repayment.
Stay healthy with enhanced coverage – medical insurance includes an HRA, premium discounts, wellness credits, free virtual visits, free Minute Clinic visits, free imaging, and surgery
Full smile & clear vision – dental and vision plans to keep you covered head to toe
Security for you and your family – company-paid life and disability insurance coverage, plus long-term disability at no cost to you
Short-term coverage when you need it – short-term disability for life’s unexpected moments
Invest in your future – 401(k) with a company match to grow your retirement savings
Extra protection, your choice – voluntary accident and hospitalization coverage available
Save smarter – flexible spending accounts (FSA) to help your dollars go further
Support for life’s challenges – confidential Employee Assistance Program (EAP) to help you and yours
Keep learning and growing- tuition assistance and tuition reimbursement to help you advance your education and career
Company
Quest, Inc.
Quest, Inc. helps children and adults with developmental disabilities experience a full life.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
The Genesis Inspiration Foundation
2025-12-18Grant
Leadership Team
John Gill
President and Chief Executive Officer
Brooke Eakins
Chief Operating Officer
Recent News
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