Customer Success Engineer jobs in United States
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Pinecone · 14 hours ago

Customer Success Engineer

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid Level
money$89K/yr - $119K/yr

Pinecone is the leading vector database for building accurate and performant AI applications at scale in production. As a Customer Success Engineer, you'll guide customers through the adoption and implementation of Pinecone's offerings, ensuring they derive maximum value from the product while collaborating closely with Sales, Product, and Engineering teams.

AI InfrastructureArtificial Intelligence (AI)DatabaseGenerative AISemantic SearchVertical Search
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H1B Sponsor Likelynote

Responsibilities

Serve as a technical point of contact to guide customers on the path to production while ensuring best practices
Deeply understand user requirements to influence our roadmap and devise short-term solutions to unblock customers
Collaborate with Sales to conduct regular check-ins, architecture reviews, and success planning
Build resources to monitor customer health, proactively unlocking opportunities to address issues and uncover growth opportunities
Troubleshoot issues and provide high-level technical support to top customers
Build processes and capture knowledge to scale and automate support and success initiatives
Provide feedback and contribute (as a developer) to all elements of customer experience

Qualification

Technical acumenAPIsCloud infrastructureProgramming languagesData pipelinesEnterprise software integrationsEmbeddingsRecommendation systemsMonitoring toolsStartup environment adaptabilityCommunication skills

Required

BS in Computer Science or a related technical field or equivalent experience
Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations
Ability to communicate complex technical concepts to both technical and non-technical audiences
Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG
Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions
Proficiency in one or more popular programming languages (Python, JavaScript)

Preferred

Proficiency with SQL
Experience with Retool, Datadog, or similar monitoring tools
Experience working with cloud platforms (AWS, GCP, Azure)

Benefits

Comprehensive health coverage including medical, dental, vision, and mental health resources
401(k) Plan
Equity award
Flexible time off
Paid parental leave
Annual Company Retreat
WFH Equipment Stipend

Company

Pinecone

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Pinecone develops a vector database that makes it easy to connect company data with generative AI models.
dateFounded in 2019
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.pinecone.io

H1B Sponsorship

Pinecone has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (5)
2021 (1)

Funding

Current Stage
Growth Stage
Total Funding
$238M
Key Investors
Andreessen HorowitzMenlo VenturesWing Venture Capital
2025-10-01Series C· $100M
2023-11-01Secondary Market
2023-04-26Series B· $100M

Leadership Team

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Ash Ashutosh
CEO
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Edo Liberty
Chief Scientist
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Recent News

Dynamic Business
Pinecone: Knowledgeable AI Pioneer with Integrated Inference
2026-01-19
EIN Presswire
MOORES LAB AI Expands Advisory Board with Industry Luminaries
2026-01-16
thefastmode.com
Commvault Partners with Pinecone to Protect Enterprise AI Workloads
2026-01-07
Company data provided by crunchbase