ITCON Services · 2 days ago
AI Automation engineer/Data Analyst
Nashville, TN
Full-time
Onsite
Mid Level
3+ years expITCON Services is seeking a forward-thinking Automation & Data Analyst to join the Integration and Automation Cell at the National Coordination Center (NCC). The role focuses on architecting efficiency for a federal law enforcement mission by implementing automation strategies and conducting data analysis to enhance case management and operational reporting.
Business IntelligenceCyber SecurityInformation TechnologyManagement ConsultingSoftware
No H1B
U.S. Citizen Only
Responsibilities
Develop and implement automation strategies to streamline case management for over 7 million non-detained cases
Design workflows that automatically identify cases nearing the end of the immigration lifecycle and flag them for expedited review, replacing manual file dredging with algorithmic targeting
Support the automation of updates to federal systems (EARM), ensuring that critical data points—like criminality changes or final order status—are updated within strict 5-to-10-day operational windows
Create data models to identify high-priority cases based on risk factors, criminality, and public safety threats
Generate actionable insights and ad-hoc analysis for ICE Headquarters, converting raw call center metrics into strategic intelligence
Design executive-level dashboards using Tableau, Power Pivot, and Excel to visualize trends, patterns, and linkages in criminal alien data
Customize automation tools to streamline data collection and reporting, monitoring their reliability to ensure productivity, accuracy, and timeliness
Architect the data logic required to generate minimum daily quotas (500+) of actionable civil fine packets and track immigration bond lifecycles
Qualification
Required
Citizenship: Must be a United States Citizen
Experience: 3-5+ years of experience in data analytics, process automation, or business intelligence
Technical Stack: Advanced proficiency in Microsoft SQL, Excel (VBA/Macros), Access, and visualization tools like Tableau or Power BI
Analytical Mindset: Proven ability to formulate and define system scope and translate complex business needs into technical system specifications
Communication: Ability to present complex data clearly to non-technical law enforcement leadership
Preferred
Experience with ServiceNow or similar low-code/no-code workflow platforms
Familiarity with federal datasets (e.g., NCIC, EARM, ACRIMe) or similar law enforcement case management systems
Experience with Robotic Process Automation (RPA) concepts or implementation
Company
ITCON Services
ITCON Services is a consulting firm that helps with innovative technology and management solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase