iCapital · 1 day ago
Service Desk Engineer - Assistant Vice President
United States
Full-time
Remote
Mid Level
$85K/yr - $110K/yr
3+ years expiCapital is seeking a Service Desk Engineer to join the Corporate Technology department. This role involves providing hands-on technical support to end-users, resolving issues, and assisting in the deployment of new systems and applications.
Asset ManagementBankingFinancial ServicesFinTech
Responsibilities
Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices
Perform user access provisioning and deprovisioning
Assist in testing and deploying new systems, platforms, and applications
Prepare hardware and software for new employees
Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions
Document incidents and tasks in Corporate Ticket Management system
Participate in after-hours during on call schedule
Qualification
Required
3+ years of recent end-user technical support experience
3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)
3+ years of experience in desktop technologies (Windows, MS Office)
Familiar and experience with VDI environments
Excellent written and verbal communication skills
Strong time management and the ability to prioritize tasks
Able to thrive in a fast-paced environment and work effectively under pressure
Preferred
Experience with PowerShell, Mac OSX, and/or A/V systems is a plus
Experience with Freshworks and ServiceNow is a plus
Benefits
Equity for all full-time employees
Annual performance bonus
Employer matched retirement plan
Generously subsidized healthcare with 100% employer paid dental
Vision
Telemedicine
Virtual mental health counseling
Parental leave
Unlimited paid time off (PTO)
Company
iCapital
Innovating at the intersection of technology and investment opportunity, iCapital streamlines the integration of alternative investment strategies into client portfolios.
1001-5000 employees
H1B Sponsorship
iCapital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (6)
2021 (10)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$1.55BKey Investors
Bank of AmericaTemasek HoldingsPing An Global Voyager
2025-07-10Private Equity· $820M
2022-06-23Corporate Round
2021-12-23Series Unknown· $50M
Leadership Team
Dan Vene
Co-Founder and Managing Partner
Nick Veronis
Managing Partner & Co-Founder
Recent News
Business Wire
2026-01-16
Business Wire
2026-01-15
2025-12-18
Company data provided by crunchbase