Genesys · 2 days ago
Sr. Services Engagement Director, Public Sector
Maine, United States
Full-time
Hybrid
Lead/Staff, Director/Executive
$130K/yr - $228K/yr
5+ years expGenesys is a global leader in customer experience solutions, empowering organizations to enhance loyalty and business outcomes. The Senior Services Engagement Director is responsible for driving services revenue growth within public sector accounts, building strong relationships with customers, and guiding them through their transformation journeys with Genesys Professional Services.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Own and drive Professional Services revenue across a defined region or set of accounts for our public sector customers, through strategic account planning and services led business strategies
Identify, qualify, and develop services specific opportunities, building and maintaining a robust Professional Services pipeline across commercial and public sector accounts
Lead services sales motions by positioning advisory, implementation, migration, optimization, and transformation offerings aligned to customer business and mission outcomes
Develop and deliver compelling, outcome focused messaging and proposals that clearly articulate the value of Genesys Professional Services, with consideration for public sector procurement and compliance requirements
Partner closely with Account Executives, SDRs, Solution Consultants, Customer Success, and delivery leadership throughout the full customer lifecycle, from initial engagement through retention and expansion
Meet and exceed quarterly and annual Professional Services revenue targets
Serve as a trusted advisor to customer executives and senior stakeholders, including public sector leaders, guiding customers on CX transformation roadmaps, best practices, and value realization
Navigate and influence complex customer environments, including regulated and public sector organizations, to negotiate and close Professional Services engagements
Ensure strong alignment between sold services and successful delivery by collaborating closely with delivery teams to set expectations and drive customer satisfaction
Proactively identify opportunities to expand the services footprint within existing customers, including follow on and expansion engagements
Maintain a strong understanding of market trends, customer buying behaviors, and competitive dynamics related to Professional Services, CX transformation, and public sector technology adoption
Drive high levels of customer satisfaction, retention, and long term account growth through services success
Ensure customers are informed of new and evolving Genesys Professional Services offerings and capabilities
Qualification
Required
Experience supporting public sector customers, including familiarity with public sector procurement processes, compliance considerations, and buying cycles
Demonstrated success selling Professional Services within a SaaS or cloud based technology organization
Proven track record of owning and closing services led revenue, including complex, multi stakeholder engagements
Experience selling on premise to cloud transformation services, including migration and modernization initiatives
Strong background in CCaaS, customer experience, or adjacent enterprise software markets
5 to 7 or more years of experience in SaaS or cloud software sales, with significant exposure to Professional Services sales motions
Clear understanding of how Professional Services drive customer adoption, value realization, and long term revenue growth
Strong account planning, opportunity management, and negotiation skills
Ability to communicate and present effectively to executive level stakeholders
Consistent history of expanding pipeline and revenue within existing accounts while contributing to net new growth
Experience leading complex, long cycle sales processes with measurable revenue success
Ability to travel up to 50 percent
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase