Spectrum · 4 days ago
Call Center Supervisor
Flushing, NY
Full-time
Onsite
Mid, Senior Level
$60K/yr - $116K/yr
5+ years expSpectrum is a leading provider of communication and entertainment products, serving residential and business customers across the U.S. They are seeking a Call Center Supervisor to lead a team of customer service representatives, focusing on mentoring, coaching, and enhancing the customer experience. This role involves problem-solving and motivating staff to meet performance standards in a dynamic work environment.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Leading a team of representatives using encouragement and accountability to create a cohesive work unit
Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
Qualification
Required
Education: High school diploma with some college course work in business or related field; equivalent experience
Experience: 5-7 years of customer service/call center experience
Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
Skills: Effective communication, supervision, organization, time management
Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
Preferred
3+ years of supervisory or leadership experience
Benefits
A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase