KPP Financial, Inc. - Klein, Pavlis & Peasley Financial, Inc. · 9 hours ago
Senior Customer Service Associate
Dana Point, CA
Full-time
Onsite
Senior LevelKPP Financial, Inc. is a trusted independent financial advisory firm specializing in elevating investment strategies. They are seeking a Senior Customer Service Associate to manage client communications and account operations, ensuring a high level of service and satisfaction for clients.
AdviceEducationFinancial ServicesWealth Management
Hiring Manager
Justin Klein
Responsibilities
Serve as the lead phone presence for the firm: answer calls, manage follow-ups, and communicate clearly and professionally
Provide updates to clients on account requests (timelines, next steps, status checks)
Coordinate with advisors and operations to ensure requests are completed accurately and on time
Execute account service requests such as:
Opening accounts, funding, transfers, rollovers, and money movement requests
Updating client information, beneficiary changes, standing instructions, and related forms
Coordinating documentation, signatures, and processing requirements with custodians and platforms
Maintain accurate records and task tracking to ensure nothing slips through the cracks
Follow established procedures and checklists; flag issues early and escalate when needed
Work across a variety of tools (training provided). Examples may include Orion and other client-service, portfolio, custodian, and CRM systems
Learn quickly, ask good questions, and document what you learn so the whole team benefits
Support process consistency by keeping templates, checklists, and internal notes up to date
Execute KPP’s client service processes consistently and professionally
Identify friction points or recurring errors and propose improvements
Help strengthen internal systems through better documentation, clearer workflows, and stronger follow-up habits
Assist with miscellaneous internal tasks that arise in a small, growing firm (e.g., basic HR/admin coordination, scheduling support, vendor coordination, internal tracking)
Stay flexible, resourceful, and solution-oriented when priorities shift
Qualification
Required
Strong communicator: clear, friendly, calm under pressure, and professional on the phone
Highly organized with excellent follow-through and attention to detail
Coachable and eager to learn; takes feedback well and improves quickly
Inquisitive and proactive: asks smart questions and seeks to understand the 'why'
Process-minded: enjoys executing checklists/workflows and improving them over time
Team-oriented and dependable; comfortable wearing multiple hats when needed
Preferred
Experience in financial services, client service, operations, or an RIA/custodian environment is a plus (but not required)
Company
KPP Financial, Inc. - Klein, Pavlis & Peasley Financial, Inc.
Investing is an endeavor that is pursued by many, but perfected by none.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase