Auris | formerly Heartland · 2 days ago
Associate Payroll Specialist
Brook Park, OH
Full-time
Onsite
Entry Level
1+ years expAuris, formerly Heartland, is dedicated to providing exceptional service and support to its payroll clients. The Associate Payroll Specialist will maintain a base of payroll clients, ensuring accurate data entry and timely responses to inquiries while developing relationships across departments to enhance customer experience.
Financial Services
Responsibilities
Maintain base of payroll clients and provide exceptional customer service to them via phone and email
Interact with clients to obtain payroll data and accurately enter data for processing
Meet deadlines and respond quickly to inquiries, even during times of high volume
Learn and maintain a working knowledge of Payroll Software and other products
Assist clients with reports, problems, or other issues
Reach out to clients regarding new products and services
Develop relationships with other departments to ensure a positive customer experience
Qualification
Required
High school diploma or equivalent
At least 1 year of work experience, preferably in customer-facing role
Reliable, responsible, detail-oriented, and professional
Excellent communication skills, especially via email and phone
Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts
Proactive problem solver and critical thinker
Proficient in Google Suite
Accurate and fast data entry and typing skills
Ability to multitask
Benefits
Comprehensive medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
A complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave
Paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage
Company
Auris | formerly Heartland
Auris™ is the payroll and HR partner built for small and medium-sized businesses who can’t afford to get it wrong.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase