REI · 1 day ago
Senior Software Engineer
United States
Full-time
Remote
Mid, Senior Level
$113K/yr - $181K/yr
5+ years expREI is seeking an experienced and innovative Software Engineer to build and leverage AI-powered solutions that can transform their Sales & Customer Services and Retail business. The role involves designing and coding scalable solutions to solve complex problems, collaborating with various teams, and implementing AI features to enhance customer engagement.
ApparelConsumer GoodsE-CommerceFashionManufacturingOutdoorsRetailSporting GoodsSports
Responsibilities
Collaborate with Product, Research and Technology partners to gather, analyze, and translate business and non-functional requirements into a solution design
Design, develop, implement, document, and maintain features, applications or system components working on moderately complex to highly complex assignments
Lead development pod of engineers, design review, and code review
Contribute to automation, build pipelines and support of the pipeline where appropriate
Participate in on-call 24x7 incident response
Design and implement Generative AI features that improve customer engagement, such as intelligent chatbots, voice assistants, and automated knowledge retrieval
Collaborate with Customer Support teams to identify pain points and apply AI solutions that optimize service KPIs like first-contact resolution and average handle time
Qualification
Required
5 or more years of progressively complex related experience that spans multiple areas for example: Java, .Net, ReactJS
Proficiency in designing and deploying AI-driven solutions for customer service workflows, including predictive analytics, intent recognition, and automated routing
Experience leveraging MCP to integrate external and internal AI applications
Expert with APM, observability tools to proactively monitor and alert issues within the supported applications
Benefits
Generous employee discount
Access to health benefits
Retirement savings plan
Accrued time off
Company
REI
At Recreational Equipment, Inc. (REI), we exist to inspire and enable life outside for everyone.
10001+ employees
H1B Sponsorship
REI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (12)
2023 (12)
2022 (13)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Ken Voeller
Divisional Vice President | Store Operations
Michelle Kirkpatrick
VP FP&A and ERP Transformation Program
Recent News
bloomberglaw.com
2026-01-16
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