Golden Entertainment, Inc. · 19 hours ago
FRONT DESK CLERK (GSA)
Laughlin, NV
Part-time
Onsite
New Grad, Entry LevelGolden Entertainment, Inc. is a hospitality company seeking a Front Desk Clerk to greet and register guests while providing exceptional service. The role involves managing guest accounts, handling inquiries, and ensuring guest satisfaction during their stay.
GamingInternetSocial Media
Responsibilities
Greet guests immediately with a friendly and sincere welcome. Use a positive, clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information
Complete the registration process by accurately verifying, inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates and coupons as appropriate
Verify and imprint credit cards for authorization using electronic acceptance methods/LMS Computer System. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, gift certificates and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Secure and maintain a $300.00 house bank
Promptly answer the telephone using positive and clear English communication. Respond to guest inquiries regarding hotel features, services, outlet hours and room accounts through effective communication, customer assistance, direction and information provided within company policies/guidelines in a courteous, professional manner to ensure guest satisfaction. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested
Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Utilize Empowerment Guidelines
Remain calm and alert, especially during emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues. Plan and implement detailed steps by using experienced judgment and discretion
Balance daily transactions using LMS computer program and manually count the house bank at completion of shift. Turn complete/correct sign off into Night Audit
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc
Regular attendance in conformance with the standards, which may be established by Aquarius from time to time, is essential to the successful performance of the position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Overtime may be required based on arrival/departure patterns
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel
Operate facsimile machine to send, receive and log incoming transactions. Notify guests using the message function of the computer of incoming faxes. Post charges for such services onto guest accounts, if applicable
Use the photocopier to make copies of items as required
File registration cards, coupon receipts if necessary
Attend periodic department meetings and keep informed of new company/departmental policies/procedures to better provide consistent information while dealing with guests
Provide instruction and/or guidance for guest/employee safety in fire/emergency situations and remain calm during these situations
Assemble, validate, distribute coupons and key packages, as well as keep work stations stocked by maintaining inventory needed to keep stations neat/orderly
Answer calls on a multi-line telephone from guests concerning questions and/or problems dealing with a number of different topics to provide information as needed
Assist the Front Desk with guest inquiries regarding hotel features, services, outlet hours and room accounts through effective communication, customer assistance, direction and information provided within company policies/guidelines in a courteous, professional manner to ensure guest satisfaction
Greet tour escorts and tour guests, obtain proper and complete information on registration, handle room changes, count number of tour guest arrivals and follow through with correct information in LMS
Complete all pre-arrival/check-out functions for groups and rate overnight tour group master accounts correctly
Run and complete various reports using the computer
Assign rooms to guests prior to arrivals, prepare welcome packets including cutting keys for VIP reservations
Perform any other duties as assigned by management
Provide outstanding guest service to all internal and external guests
Qualification
Required
Considerable skill in the use of calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Ability to stand and move throughout the Front Office and continuously perform essential job functions
Ability to read, listen and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergency situations
Ability to act independently while analyzing data and drawing conclusions from written, verbal and computer generated materials
Knowledge of mathematical skills necessary to accurately maintain and/or collect sufficient funds for guest accounts. The same skills are needed to ensure all postings balance at the end of shift and the cash drawer is also in balance
Ability to organize/prioritize work and meet deadlines
Ability to maintain attendance within standards while maintaining a neat, clean and well-groomed appearance
Ability to work with interruptions and follow written/verbal instruction
Ability to operate a 10-key calculator, multi-line telephone, electronic key system and access/input information using a moderately complex computer system/software package
Ability to identify all suspicious persons, activities and hazardous conditions to superiors, as well as Security/Safety personnel
High School Diploma required
Must be able to obtain and maintain all cards required by the company
Must be able to verify right to work in the U.S
Preferred
Prior hospitality experience preferred
Company
Golden Entertainment, Inc.
Golden Entertainment owns and operates a diversified entertainment platform, consisting of a portfolio of gaming and hospitality assets that focus on casino and branded tavern operations.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-01-15IPO
Leadership Team
Skylar Dice
SVP & General Manager
Recent News
The Motley Fool
2025-12-08
Company data provided by crunchbase