Tufts University · 1 day ago
Lead Dining Customer Service Assistant
Somerville, MA
Full-time
Onsite
Entry, Mid Level
$26.95/hr - $26.95/hr
1+ years expTufts University is a self-operated food service provider managing a comprehensive collegiate food service program. The Lead Dining Customer Service Assistant works closely with management, acting as a shift leader, delegating tasks and ensuring outstanding customer service in a high-volume dining environment.
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Responsibilities
The Lead DSA is responsible for serving guests in a variety of ways including but not limited to serving food/beverages, preparing and presenting foods for service including occasional light cooking and prep, stocking food and supplies as needed, maintaining the appearance and utility of food service stations and the dining room, cashiering, general cleaning and housekeeping, executing opening and closing procedures and all other assignments related to delivering an outstanding customer experience
The Lead DSA engages in job specific training and coaching of front-of-house staff
The Lead DSA personally and through others addresses the needs of high volume and internal/external customers while maintaining excellent customer service
The Lead DSA is able to handle cash appropriately and operate the department POS system
The Lead DSA is able to teach others to operate the system
In addition, the Lead DSA may be responsible for counting cash drawers and preparing deposits according to procedure and audit safely, if applicable
The Lead DSA follows opening and closing procedures
The Lead DSA teaches and coaches service employees to work various stations within the unit
The Lead DSA ensures all workstations and dining areas are thoroughly cleaned and sanitized prior to closing out a shift
The Lead DSA ensures all equipment and supplies are properly stocked at each station
The Lead DSA is assigned to work at all service stations and catering events, when applicable
The Lead DSA executes other duties in the unit as needed in support of the operation
The Lead DSA displays strong leadership skills independently and as a team, overseeing a team of staff within the unit
The Lead DSA promotes safe work habits throughout the operation, evaluating accidents and observing work processes
The Lead DSA is knowledgeable about ingredients and preparation methods of foods served, especially with regards to the presence of potential allergens
The Lead DSA demonstrates the ability to work under periods of fast-pace and high pressure
Qualification
Required
1-3 years' experience as a lead server, sandwich maker, pizza maker, grill cook or in other dining services positions is required
Must be able to count money, make change, and operate POS systems
Must be able to learn and operate the labeling system
Must possess excellent people skills and be able to effectively coach others
Tufts Dining is a hospitality-oriented service provider; all employees are expected to be customer service sensitive
This successful individual must have experience in high-volume foodservice operations
Must read, speak, and understand English and have a working knowledge of basic food service math
A collaborator who is willing to be held accountable for the quality of products produced by others, for meeting tight deadlines, and for contributing to the success of the operation
Comprehensive knowledge and understanding of kitchen sanitation and food safety practices and ability to enforce safe food handling guidelines
Mandatory Certificates and Licenses, when applicable to the unit: High School Diploma
Valid Driver's license and be comfortable driving a Cargo Van
Preferred
Prior leadership experience is preferred
Experience utilizing computers for work
ServSafe Food Handling Certified
ServSafe Alcohol Certified
Choke Saver Certified
Allergen Certified
Company
Tufts University
With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world.
10001+ employees
H1B Sponsorship
Tufts University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (96)
2024 (74)
2023 (85)
2022 (70)
2021 (61)
2020 (46)
Funding
Current Stage
Late StageLeadership Team
Daniel Graham
Music Production Club (Co-Founder)
João Ribeiro
Federalist Society Chapter, Co-President & Co-Founder
Recent News
Boston Business Journal
2023-06-30
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