Ozarks Technical Community College · 1 week ago
Student Support Coordinator
Springfield, MO
Part-time
Onsite
Entry, Mid Level
$45K/yr - $50K/yr
2+ years expOzarks Technical Community College is seeking a Student Support Coordinator to oversee their Student Affairs call center and related operations. The role involves ensuring exemplary customer service, supervising staff, and collaborating with campus departments to support student needs.
EducationHigher EducationUniversities
Responsibilities
Oversee daily operations of the Student Affairs call center, front desk, and live chat to ensure adequate staffing and exemplary customer service for all constituents
Supervise and support a team of part-time and full-time employees, including scheduling, training, professional development, and serving as the point of contact for escalated issues
Maintain a student-centered service culture by troubleshooting concerns, addressing barriers, and connecting students with appropriate campus resources
Collaborate and build strong relationships with campus departments to deliver accurate, timely, and meaningful student support
Support the student success model by strengthening students’ relationships with the appropriate team member while answering questions to ensure a streamlined, student‑centered experience
Maintain a current working knowledge of financial aid, admissions, registration, payment, and other major college services and policies
Provide direct service support by assisting with call center, front desk, and live chat coverage as needed
Coordinate with Student Account Services and other departments regarding training, scheduling, and operational procedures, including cash handling when applicable
Monitor service quality and analyze operational metrics to improve training, processes, and departmental efficiency
Respond to departmental communications, complete routine administrative tasks, and support proactive student outreach efforts
Adhere to college policies and procedures, maintain reliable attendance, and perform other duties as assigned, including participation in committees, college functions, and community events
Qualification
Required
Bachelor's degree from a regionally accredited institution of higher learning
Two years of supervisory experience of customer service personnel
Two years of experience in hospitality, retail, call center, or a related customer service-based field
Demonstrated professional growth with increasing responsibility within the customer service industry
Prior experience using data to evaluate and make changes to operations
Demonstrated ability to troubleshoot customer concerns and issues
Strong oral and written communication skills
Preferred
5 years of experience in hospitality, retail, call center, or a related customer service-based field
Experience tracking metrics and working with key performance indicators
Experience using TargetX or another CRM platform
Experience working within a collegiate setting
Benefits
Medical insurance coverage for employees through the CoxHealth network at no cost to employees.
Dental, LTD and group life insurance coverage for employees at no cost to employees.
Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.
Use of the OTC fitness center at no cost to employees.
Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.
College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%
Company
Ozarks Technical Community College
Ozarks Technical Community College is a school in Springfield.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.08MKey Investors
Missouri Department of Economic Development
2023-04-20Grant· $0.08M
Leadership Team
Hal Higdon
Chancellor
Rob Rector
Vice Chancellor for Administrative Services
Recent News
Springfield Business Journal
2025-12-22
Springfield Business Journal
2025-04-18
Company data provided by crunchbase