HomePro · 2 days ago
Technical Support Representative
Carrollton, TX
Full-time
Onsite
Entry Level
1+ years expHomePro is a leading provider in home automation and security services with a strong presence in Texas. They are seeking a passionate Technical Support Agent to provide exceptional technical support by diagnosing and resolving customer issues related to home automation systems.
Consumer ElectronicsCyber SecurityElectronicsRobotics
Responsibilities
Provide exceptional technical support by diagnosing and resolving customer issues related to home automation systems
Respond to customer inquiries via phone, and email in a timely and courteous manner
Maintain accurate records of customer interactions and technical issues in our database
Collaborate with internal teams to identify solutions and escalate complex issues when necessary
Stay current with new products and technologies to better assist customers
Conduct remote troubleshooting and follow up to ensure resolution of issues
Participate in training and development programs to enhance technical knowledge
Qualification
Required
Strong problem-solving skills and technical acumen
Excellent verbal and written communication skills
High school diploma or GED required; additional technical certifications are advantageous
Ability to work effectively within a team as well as independently
Customer-focused with a passion for delivering quality service
Preferred
Previous experience in a technical support role is a plus
Knowledge of home automation systems and technology preferred
Minimum of 1-year experience in a similar support role is preferred
Familiarity with CRM software and ticketing systems is beneficial
Benefits
Comprehensive benefits package including medical, dental, and vision coverage.
401(k) plan with company match.
Generous paid time off and company-recognized holidays.
Access to on-site gym facilities and other employee wellness programs.
Discounts on company products and services.
Company
HomePro
HomePro is a team-oriented, employee-first company delivering smart technology solutions for modern living.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rick Yobbi
Chief Financial Officer
Michael Hinton
CIO
Company data provided by crunchbase