RAICES · 2 days ago
Refugee Resettlement Assistant Program Director (34544)
San Antonio, TX
Full-time
Onsite
Mid, Senior Level
3+ years expRAICES is focused on providing support for refugees and immigrants, and they are seeking an Assistant Program Director to lead the operational aspects of their Refugee Resettlement department. The APD will oversee daily operations, ensure compliance, manage budgets, and supervise staff to meet programmatic targets and grant requirements.
CommunitiesLegalNon Profit
Responsibilities
Direct the daily operations of the Refugee Client Services Department, ensuring all services meet established self-sufficiency and programmatic targets
Directly responsible for managing department budgets and participating in the annual budget planning process. Work with the Refugee Resettlement Program Director and Finance Unit to monitor expenditures, ensure alignment with grant requirements, review variance reports, and approve all financial requisitions
Monitor the Caseload Efficiency Ratio weekly. Review assignments and prompt the rebalancing of caseloads among Case Managers to ensure equitable distribution, operational efficiency, and staff retention
Operationalize the strategic policies developed by the Senior Director. Translate high-level strategic goals into daily staff workflows and standard operating procedures (SOPs)
Maintains knowledge and understanding of the U.S. Refugee Admissions Program, service trends, and promising and evidence-based practices for refugee and immigrant populations
Lead the immediate implementation of Corrective Action Plans (CAPs) following monitoring visits; translate audit findings into revised Standard Operating Procedures (SOPs) within 30 days of receipt
Serve as the primary steward for data standard within the team. Ensure 100% accuracy in time-tracking and case noting, recognizing that accurate data is essential for the department's survival strategy
Compile and verify data for monthly and quarterly reports to funders. Flag any financial or programmatic "burn rate" anomalies to the Senior Director immediately
Responsible for the outcomes of program audits by funders. Work with the Program Managers to conduct regular internal audits of physical and electronic client files to ensure they are "audit-ready" at all times
Administer the Collective Bargaining Agreement (CBA) in daily operations in coordination with the Senior Director and Human Resources; respond to Step 1 grievances, oversee staff schedules in compliance with contract hours, and ensure disciplinary actions adhere to "Just Cause" standards
Provide weekly supervision to direct reports, utilizing mentorship models to offer clear expectations, coaching, and professional development
Implement cross-training initiatives to ensure RR staff understand the functions of other departments (such as Legal), facilitating a more holistic client service model
Conduct annual and probationary reviews, incorporating both objective KPIs and subjective evaluation criteria regarding cultural contribution and teamwork
Maintain strong working relationships with key funders and government partners (e.g., USCRI, TXOR, City of San Antonio), representing RAICES in monitoring visits and official communications
Monitor adherence to field safety protocols; serve as the primary incident commander for safety breaches or threats against staff/clients during field operations
Maintain operational relationships with local housing, health, and employment partners to facilitate smooth client referrals
Serve as a point of escalation for client emergencies or critical incidents
Qualification
Required
BSW or Bachelor's Degree in a related social service field
3 years of experience in direct service work
3 years of experience in grant management
3 years of experience in project management
3 years of providing appropriate levels of supervision to all staff members, volunteers and interns
2 years of experience working with the U.S. Refugee Resettlement program
1 year of experience working with external stakeholders and developing community partnerships
Preferred
MSW or Master's Degree in a related social service field
5 years of experience in direct service work
4 years of experience in grant management
4 years of providing appropriate levels of supervision to all staff members, volunteers and interns
3 years of experience working with the U.S. Refugee Resettlement program
Company
RAICES
RAICES is a nonprofit agency that provides legal services for underserved immigrants children, families, and refugees.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dolores K. Schroeder
CEO RAICES
ANNA FLORES
CFO
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