Garner Health · 1 day ago
Customer Experience Associate
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $22/hrGarner Health is a rapidly growing company focused on reshaping the healthcare economy. They are seeking a Customer Experience Associate to join their Claims team, responsible for ensuring accurate and timely claims processing while delivering exceptional service to members through various communication channels.
Big DataBusiness IntelligenceEmployee BenefitsHealth CareMedical
Responsibilities
Evaluate claims to determine whether they qualify for reimbursement
Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process
Follow documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite
Achieve pre-defined goals for efficiency, responsiveness, and quality
Triage and escalate complex and urgent member situations
Retain detail-oriented working knowledge of Garner processes and healthcare billing practices
Relay member feedback to leadership teams to improve Garner’s solution
Qualification
Required
Evaluate claims to determine whether they qualify for reimbursement
Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process
Follow documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
Manage and organize workload using Garner's platform and tools, including Zendesk and G Suite
Achieve pre-defined goals for efficiency, responsiveness, and quality
Triage and escalate complex and urgent member situations
Retain detail-oriented working knowledge of Garner processes and healthcare billing practices
Relay member feedback to leadership teams to improve Garner's solution
A passion for helping people solve their problems with an ability to think creatively and empathetically
Experience working in a customer-facing or operations environment with demonstrated experience staying calm under pressure
Excellent written and verbal communication skills
A high level of detail- and process-orientation, digital organization, and resourcefulness
A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
A desire to be a part of our mission to improve the healthcare system
A quiet and distraction-free work environment with a reliable internet connection (ability to hard wire if needed strongly preferred)
Preferred
A bachelor's degree is preferred but not required
Benefits
Flexible PTO
Medical/Dental/Vision plan options
401(k) with company match
Flexible spending accounts
Teladoc Health
Company
Garner Health
Garner Health is a technology-driven platform providing healthcare services and helping people search for doctors.
Founded in 2019
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$61.3MKey Investors
RedpointFounders Fund
2021-12-14Series B· $45M
2021-02-03Series A· $12.5M
2020-01-13Seed· $3.8M
Leadership Team
Ari Nielsen
Advisor
Recent News
2025-04-22
Seattle TechFlash
2025-03-31
The Business Journals
2025-03-26
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