Indiana University Health · 1 day ago
Executive Director-Revenue Cycle Services, System Patient Access Center Operations
Indianapolis, IN
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expIndiana University Health is seeking a consumer-obsessed, hospitality-driven, digitally savvy Executive Director of System Patient Access Center Operations to lead their enterprise-wide Patient Access Center. This role involves architecting a world-class access experience and collaborating with peers to transform the access center model.
EducationHealth CareHospital
Responsibilities
Enterprise Leadership & Strategy
Consumer & Provider Experience Innovation
Digital, Omnichannel & AI-Driven Access
Operational Excellence & Performance
Matrixed Collaboration & Influence
Culture & Talent Leadership
Qualification
Required
Bachelor's degree in Business, Healthcare, Operations, or related field
Minimum 5 years leading large-scale call center operations (preferably 500+ FTEs)
Demonstrated success driving consumer or hospitality-grade service experiences
Experience developing or deploying CRM strategies within large, distributed contact center environments
Experience managing multiple complex projects and stakeholders in matrixed organizations
Exceptional communication, relationship building, and influence skills
Demonstrated ability to lead culture change, quality improvement, and operational transformation
Proven ability to develop, coach, and retain high-performing teams
Preferred
Experience in healthcare access operations, physician office workflows, and/or hospital service areas
Expertise in AI, digital channel adoption, omnichannel contact strategies, and modern workforce management
Background in hospitality or consumer-centric organizations
Company
Indiana University Health
Indiana University Health is an academic medical center and comprehensive healthcare system. It is a sub-organization of Indiana University Bloomington.
10001+ employees
H1B Sponsorship
Indiana University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (140)
2024 (25)
2023 (15)
2022 (23)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1.19MKey Investors
Ball Brothers FoundationHealth Resources and Services Administration
2024-11-02Grant· $0.01M
2023-07-21Grant· $1.17M
Leadership Team
Jennifer Alvey
Senior Vice President and Chief Financial Officer
Kelly Whitaker
Program Manager (Supporting SVP/CFO)
Recent News
Inside INdiana Business
2025-12-18
Inside INdiana Business
2025-10-09
2025-09-22
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