HCA Healthcare · 1 day ago
Patient Care Liaison - Appointment Services
Chattanooga, TN
Full-time
Onsite
Entry Level
1+ years expHCA Healthcare is a leading healthcare organization committed to investing in its team members. The Patient Care Liaison will be responsible for managing inbound and outbound requests to assist in scheduling patient appointments and services, ensuring high-quality customer service and support for the contact center's vision and strategy.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Speak with customers, patients and stakeholders
Perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
Ensure performance and quality standards are met
Receive constructive feedback and coaching
Demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded
Provide superior customer service to internal and external customers and patients
Support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership
Qualification
Preferred
One year of customer service experience preferred
Work from home roles requires employees must have high speed internet 60 MB download and 15 MB upload
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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