InteLogix · 2 days ago
Operations Manager - Finance
US_Site_NC_Morrisville
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $85K/yr
5+ years expInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. The Finance Operations Manager will drive budgeting, forecasting, and cost optimization for a high-performing call center operation, ensuring operational excellence and profitability.
ConsultingCustomer Service
Responsibilities
Own annual operating budgets and rolling forecasts including labor, overtime, training, technology, and overhead
Develop staffing cost models aligned to call volume, AHT, service level, shrinkage, and productivity
Monitor performance against budget and forecast and provide variance analysis
Produce weekly, monthly, and quarterly reporting
Identify financial risks and opportunities and recommend actions
Oversee client invoicing aligned with contractual terms and rate cards
Support pricing, contract renewals, and financial components of negotiations
Establish financial controls and ensure compliance with policy and GAAP
Act as trusted advisor to call center leadership teams
Partner with WFM, QA, HR, and Ops to drive alignment and accountability
Lead and develop finance analysts or specialists where applicable
Qualification
Required
Bachelor's in Finance, Accounting, Business, or related field
Must be able to work onsite in Morrisville, NC (occasional hybrid work is possible after probation period)
Strong understanding of labor-driven cost models and forecasting
Advanced Excel modeling and reporting
Demonstrated success supporting fast-paced operations
Ability to communicate financial insight to non-finance audiences
Analytical and problem-solving skills with a focus on innovative solutions
High attention to detail and accuracy in complex tasks and deliverables
Ability to influence without authority through strong communication and credibility
Collaboration and business partnership across diverse teams and stakeholders
Results orientation with a commitment to achieving measurable outcomes
Preferred
5+ years of progressive financial experience supporting a call center or BPO (highly preferred)
Client invoicing or contract-based pricing experience preferred
Familiarity with WFM, financial systems, and call center reporting platforms preferred
Company
InteLogix
InteLogix is a provider of integrated solutions, utilizing state-of-the-art technology to provide outstanding customer experiences.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Mara
Chief Financial Officer
Brad Batig
Chief Compliance Officer & General Counsel
Recent News
2025-05-01
Company data provided by crunchbase