Universal Studios Hollywood · 1 day ago
Assistant Manager Park Services
Universal City, CA
Full-time
Onsite
Mid Level
$70K/yr - $80K/yr
4+ years expNBCUniversal is one of the world's leading media and entertainment companies, operating globally through its theme park destinations. The Assistant Manager Park Services role involves overseeing the Park Services department, ensuring cleanliness and safety standards, and enhancing guest and team member satisfaction.
Location Based ServicesMusic
Responsibilities
Manages daily operation of Park Services Team Members. Ensures that facility cleanliness standards are maintained at all times
Mentors and counsels Team Members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards
Lead workforce planning; reward and recognition; employee events, and TSAT action planning
Directly oversees and manages a group of employees in Day Operations
Provide work direction counseling, coaching and performance reviews to hourly staff
Develop and implements programs to improve guest and Team Member satisfaction. Ensure appropriate and timely investigation and responses to guest and Team Member concerns
Ensures daily operating logs and employee records are accurately maintained
Ensures that all safety procedures are understood and followed by providing up to date safety training to all Team Members
Knowledge of operating budgets and adjusts operations as necessary to identify and control budgets
Conduct quality control inspections of all assigned areas
Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
Acts as EHS Safety Team representative for Team Members
Acts as crisis management including Guests’ and Team Member Medical/Emergency situations
Performs other duties as assigned
Qualification
Required
High School or GED required
Minimum 4 years of Operations management/team leadership experience; or equivalent combination of education and experience
Must be available to work on weekends, holidays and nights as required
Preferred
Possess excellent written and verbal skills to effectively communicate with all levels of the organization
Strong focus on planning and organizing work load
Proficient in Microsoft programs (Word & Excel)
Theme Park Operations knowledge
Experience managing in a union environment
Strong interpersonal and analytical skills
Proactive thinker/self-starter
Experience leading a high-volume workforce
Benefits
Medical, dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
A variety of other discounts and perks
Company
Universal Studios Hollywood
Universal Studios Hollywood is a film studio and theme park in the Universal City community of the San Fernando Valley.
Founded in 2002Universal City, California, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stacey Quinealty
Creative Director, Audio and Video Design
Recent News
The Orlando Sentinel
2026-01-20
2025-12-05
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