Press Ganey · 1 day ago
Patient Experience Advisor (Mid-Market Accounts)
New York, United States
Full-time
Onsite
Mid, Senior Level
$70K/yr - $87K/yr
5+ years expPress Ganey is a leading experience measurement and data analytics provider for complex industries. The Patient Experience Advisor will manage client relationships and leverage healthcare expertise to improve patient experience strategies through data-driven insights and collaboration with internal teams.
Health Care
Responsibilities
Provides day to day oversight of the client improvement strategy as well as oversee coordination of Press Ganey Support teams
Deeply understand the unique challenges of client stakeholders face, with an equal understanding of how PG solutions and insights align to and support decision making for priorities
Provide on-demand improvement support and proactive analytic insights to engage clients in PG’s differentiating value and service. Align to thought leader and company focused initiatives
Collaborate with thought leadership, consulting, knowledge management, marketing, data science, and internal departments to create, adapt, and drive innovation in resources including analytics, tweetables, blogs, tool kits, case studies and other externally facing insights-at-scale that are customized specifically for the COE’s key stakeholder
Aligns with Application Support Specialists to ensure that follow through is delivered in a timely manner and aligns with the overall client PX strategy
Collaborate with product, technology, delivery and thought leadership to identify market trends and future solutions
Coordinates regular cadence of client performance overview presentations in coordination with Managing Director
Support and lead industry programs, online communities, webinars and events, etc., aimed at networking like clients to support Press Ganey’s value proposition
Support growth team in identifying client needs/opportunities for improvement and growth for clients in a specific PG region. Collaborate to identify and deliver best practice recommendations to provide value to the client and meet their specific needs
Qualification
Required
5+ years of experience in the healthcare field related to the improvement of the Patient Experience
Excellent interpersonal, communications, listening, and presentation skills
Solid working knowledge of improvement methodology, best practices, and data analytics
Ability to travel up to 25%
Ability to work in a fast-paced environment while prioritizing competing client needs
Obsession with customer experience including follow-up and problem resolution
Bachelor's degree and 5 years minimum of prior relevant experience with healthcare patient experience improvement
Benefits
Competitive benefits package
Discretionary bonus or commission tied to achieved results
Company
Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-02Acquired
Leadership Team
Greg Freiberg
Chief Financial Officer
Darren Dworkin
President & COO
Company data provided by crunchbase