EchoStar Corporation · 1 week ago
Manager, IT Service Management Operations
Littleton, CO
Full-time
Onsite
Senior Level
$96K/yr - $138K/yr
5+ years expEchoStar Corporation is reimagining the future of connectivity through various services including satellite television and mobile products. The role involves managing Software Configuration Management, Change Management, and Problem Management operations to ensure operational excellence and system stability across the enterprise infrastructure while driving automation initiatives.
HardwareSatellite CommunicationSoftware
No H1B
Responsibilities
Lead Software Configuration Management, IT Change Management, and Problem Management functions, ensuring stability and operational excellence across enterprise infrastructure
Own Change Advisory Board (CAB) governance, enforcing enterprise policies, risk controls, and compliant change execution
Drive root cause analysis and problem management initiatives to reduce post-change incidents and improve service reliability
Manage and optimize the ServiceNow platform, including ITSM workflow automation, integrations, and continuous improvement initiatives
Oversee infrastructure monitoring and change validation using Dynatrace, ensuring post-deployment health and performance visibility
Define and track service delivery KPIs, partner cross-functionally with infrastructure, application, security, and vendors to drive measurable operational improvements
Qualification
Required
A bachelor's degree in a related field or similar experience and/or certifications
5+ years in IT service management with 2+ years in a leadership role
Strong technical background with hands-on AWS cloud experience, including Lambda, DynamoDB, API Gateway, and CloudWatch
Deep expertise in ServiceNow, including API development, scripting, and implementation of ServiceNow AI capabilities
Proficiency in Python and serverless architectures, with solid understanding of DevOps and software deployment processes for automation
Proven experience with root cause analysis and problem management methodologies, aligned with ITIL change management best practices
Experience using infrastructure monitoring tools such as Dynatrace for post-deployment validation, health monitoring, and change impact analysis
Excellent troubleshooting, analytical, and communication skills, with the ability to engage effectively across technical and business stakeholders
Benefits
Versatile health perks
Flexible spending accounts
HSA
A 401(k) Plan with company match
ESPP
Career opportunities
A flexible time away plan
Company
EchoStar Corporation
EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$50MKey Investors
National Telecommunications and Information Administration
2024-10-10Post Ipo Debt
2024-07-15Grant· $50M
2008-01-03IPO
Leadership Team
Charlie William Ergen
Chairman Of The Board
Recent News
2026-01-23
PCMag Australia
2026-01-22
Company data provided by crunchbase