Berklee College of Music · 6 hours ago
Temporary Summer Programs Advising Assistant
Boston, MA
Part-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrBerklee College of Music is a leading institution in contemporary music education, offering various programs to students worldwide. They are seeking a Temporary Summer Programs Advising Assistant to provide high-level customer service and support for prospective and registered Summer Program students, assisting with program selection, registration, and on-site event coordination.
Music
Responsibilities
Managing inquiries from prospective students through email, telephone, live chat, and occasional face-to-face meetings
Advising prospective students on suitable programs in accordance with their qualifications and objectives
Understanding and communicating Berklee Online/Summer Programs policies so that they are easily understandable to students
Making prompt and effective contacts to assure that enrollment and service level goals are met
Transferring other Berklee division prospects and students to appropriate advising teams in a professional and seamless manner
Maintaining outreach correspondence with the existing Summer Programs student body
Developing a thorough understanding of both external-facing and backend department technologies, including Salesforce CRM
Identifying and communicating to department leadership recurring trends in customer concerns and other opportunities for improvement, including web/communications edits and suggestions
Supporting on-the-ground programming as needed, including staffing program check-in events and certificate distribution, which means working on some evenings, early mornings, and weekends may be required on select dates in June, July, and August
Qualification
Required
Must be comfortable speaking on the phone
Strong written and oral communication skills with ability to clearly and concisely explain programming, policies, and procedures in person, by phone, and by email
Customer service-oriented attitude
Ability to maintain professional composure and represent the department in a friendly, helpful manner
Strong organizational, administrative, and analytical skills that require meticulous attention to detail
Excellent time management skills and ability to multitask in a fast-paced setting with frequent interruptions
Must be comfortable using standard office hardware and software, e.g., Apple OSX, Google Suite (Google Docs, Sheets, Drive, etc.), Word, and Excel
Preferred
Familiarity with music or other performing arts
Knowledge of a language other than English
Company
Berklee College of Music
The world’s preeminent college for the study of music
Founded in 1946
1001-5000 employees
H1B Sponsorship
Berklee College of Music has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (3)
2022 (2)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Deborah Cavalier
CEO Berklee Online / Senior Vice President Online Learning & Continuing Education
Stefano Falconi JD, MBA
Senior Advisor to the President, Interim CFO
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