Trinity Health MI · 2 days ago
Patient Service Representative
Brighton, MI
Part-time
Onsite
Entry Level
1+ years expTrinity Health MI is committed to delivering compassionate, person-centered care. The Patient Service Representative provides assistance and guidance to visitors and patients, handling registration and financial information while ensuring a smooth patient experience.
Hospital & Health Care
Responsibilities
Maintains good rapport and cooperative relationships
Approaches conflict in a constructive manner
Helps to identify problems, offer solutions, and participate in their resolution
Maintains the confidentiality of information acquired pertaining to patient, physicians, associates, and visitors to St. Joseph Mercy Health System
Discusses patient and hospital information only among appropriate personnel in appropriately private places
Behaves in accordance with the Mission, Vision and Values of SJMHS
Receives and greet visitors and patients
Ascertains the nature of their business
Notifies appropriate staff
Assists and for directs visitors, patients and deliveries to appropriate areas
Answers routine questions; provides basic information and assistance with departmental procedures
Performs patient registration by interviewing patient or patient's representative to obtain patient demographics such as name, address, birth date, physician's name, and insurance company information related to payment of hospital bills
Completes related forms and records, and enters information into computerized systems
Determines appropriate payment required at point of registration (deposits, co-pays, minimum charges and non-covered services)
Collects payment at time of registration
Verifies procedural and diagnosis codes submitted by service departments and physicians to assure accuracy for claims submission
Communicates with patients their financial responsibility, benefit and authorization status prior to clinical services
Obtains patient liability acknowledgment, explains the purpose and obtains signatures
Schedules and arranges patient appointments for diagnostic tests, etc. following established scheduling guidelines and procedures
Prepares and distributes listings of patient appointments
Utilizes a variety of information systems (such as Healthquest, Cerner Powerchart, Radnet, etc.) to enter and access information in a pre-coded format
Maintains departmental computer database files and data used for quality assurance, statistical reporting and other purposes
This may include obtaining, clarifying, calculating and entering information, assisting in data retrieval
May receive and respond to requests for release or verification of information
Locates orders and retrieves requested data from files
Maintains logs of work activities
Works various reports to ensure accuracy and completion of claims
Utilizes Scheduling Booking Reports, Stop/Go Reports, Schedules, to facilitate daily patient activity and flow in support of the clinical departments
Analyze completeness and accuracy of records on these reports proactively and take action as appropriate
Answers telephone calls and routes calls appropriately
Orders and maintains office supplies
Keeps work and visitor areas clean and organized
Knows where to obtain information to assist Radiology team members, patients, internal and external customers
Assists patients or physician office staff by referring to the appropriate sources of information
Demonstrates team-player abilities and seamless service to patients
Maintains competency by participating in on site and external training opportunities
Utilize skills gained from training sessions to improve and enhance their work processes and customer interactions
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management
Qualification
Required
Accurate typing and data skills
Accurate spelling and grammar
Strong attention to detail
Knowledge of medical terminology for registration and billing procedures
Telephone skills and ability to operate office equipment such as personal computers, copiers, fax machines and printers
Interpersonal skills to effectively communicate with a wide range of staff, physicians, medical professionals, patients, visitors and other organizational personnel, in order to relay and obtain information
Guest relations skills and an awareness of the importance of role as first contact for patients within the hospital system
Analytical skills to gather and interpret insurance data, maintain moderately complex records, and compile and calculate billing and statistical figures
Organizational skills to prioritize multiple tasks, meet deadlines, and adapt quickly to changes and interruptions
Requires a high school diploma or equivalent
One or two years related experience
Company
Trinity Health MI
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gregory Wickings
Talent Acquisition Partner - Trinity Health Michigan (Grand Rapids & Muskegon)
Laura Aquinto
Revenue Site Business Partner
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