Daikin Comfort · 9 hours ago
Customer Service Representative/Inside Sales Representative, Level 1
Palm Springs, CA
Full-time
Onsite
New Grad, Entry Level
$20.50/hr - $23.31/hrDaikin Comfort is a company focused on providing exceptional customer service and sales support. They are seeking a Customer Service Representative/Inside Sales Representative to manage order processing, provide superior customer service, and maintain dealer relationships while supporting sales initiatives.
Consumer ElectronicsConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical Engineering
No H1B
Responsibilities
Order Management: Input and process orders and quote requests, handle cash. Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors as required. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Superior Customer Service: Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships. Work as part of a team to make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services. Recommend alternate products based on cost, availability or specifications as needed. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Sales: Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts
Conflict Resolution: Handles customer issues including warranties and returns. Under the direction of the Branch Manager, determines best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, products and services
Order Management: Input and process orders and quote requests, handle cash. Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors as required. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Relationship Management: Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
Inventory Management: Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed
Other tasks as assigned including assisting in the warehouse, loading and unloading product using the forklift
Receive and enter all eHUB & RNC Orders
Communicate to eHUB & RNC customers inventory stock checks and status
Coordinate with warehouse all will call, deliveries, and 3rd part ship outs
Process all credits for eHUB and RNC Customers
Process all approved warranty claims for unit exchanges and parts
Maintain customer records such as PO’s, requests, and questions through email system
Pull, package, and process all parcel shipments (Equipment & LTL shipments done by warehouse)
Responsible for ordering all shipping supplies for eHUB orders
Enter and maintain all large, ongoing job orders for all customers
Serv as back up CSR for sales counter
Qualification
Required
Legally authorized for employment in the United States
Ability to input and process orders and quote requests
Experience in handling cash and coordinating deliveries
Strong customer service skills, including handling customer needs via counter, phone, email, or fax
Ability to partner with Territory Sales Managers to drive territory coverage
Experience in maintaining positive dealer relationships
Ability to recommend alternate products based on cost, availability, or specifications
Knowledge of product terminology, features, and benefits
Experience in conducting outbound calls to existing and lost customer accounts
Ability to handle customer issues including warranties and returns
Knowledge of the organization's policies, procedures, practices, products, and services
Ability to work positively with all levels of management and peers
Experience in providing accurate information regarding availability of in-stock items
Ability to conduct cycle counts and replenish showroom stock
Experience in assisting in the warehouse, including loading and unloading product using a forklift
Ability to communicate inventory stock checks and status to customers
Experience in processing credits and approved warranty claims
Ability to maintain customer records through an email system
Experience in pulling, packaging, and processing parcel shipments
Ability to order shipping supplies for eHUB orders
Experience in entering and maintaining large, ongoing job orders for customers
Ability to serve as backup CSR for sales counter
Company
Daikin Comfort
Daikin Comfort is an air conditioning manufacturing and service providing company.
Founded in 1924
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lisa Mestayer
Project Manager, CEO Staff
Shu Kawasaki
Director-CEO Staff
Recent News
2025-12-02
2025-09-17
Company data provided by crunchbase