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Tennova Healthcare- North Knoxville Medical Center · 1 month ago

Switchboard Operator, PRN

Powell, TN

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Tennova Healthcare - North Knoxville Medical Center is seeking a Switchboard Operator. The role is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments in a professional manner.

Responsibilities

Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs

Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations

Acts as an information hub by providing accurate assistance to patients, employees, and external customers

Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff

Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed

Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office

Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries

Maintains detailed records of all pages, notifications, and calls as required by facility protocols

Performs other duties as assigned

Maintains regular and reliable attendance

Complies with all policies and standards

Qualification

Switchboard operationCustomer serviceVerbal communicationEmergency communicationOrganizational skillsHealthcare knowledge

Required

0-2 years of experience in customer service, call center, or healthcare setting

Proficient in operating switchboard or telecommunications equipment

Excellent verbal communication and customer service skills

Ability to manage high call volumes in a calm and professional manner

Strong organizational skills with attention to detail

Capable of handling emergency communication processes effectively

Knowledge of hospital policies, codes, and procedures is a plus

Preferred

1-2 years of switchboard experience

Company

Tennova Healthcare- North Knoxville Medical Center

North Knoxville Medical Center is an acute care hospital.

Powell, Tennessee, US

501-1000 employees

https://www.tennovanorthknoxville.com/

Funding

Current Stage

Late Stage

Leadership Team

Bill Rich

Chief Executive Officer

Company data provided by crunchbase