RTO National · 1 week ago
Customer Success Specialist
Greenville, SC
Full-time
Onsite
New Grad, Entry LevelRTO National is a company that values Accountability, Creativity, Integrity, Respect, and Candor. They are seeking a Customer Success Specialist who will be responsible for processing contracts and documentation while ensuring exceptional customer service and clear communication with customers regarding product terms and payment processes.
FinanceFinancial ServicesLeasing
Responsibilities
Ensure clear and comprehensive communication of product terms and conditions to customers
Facilitate a complete understanding of the payment process for all products offered
Deliver exceptional customer service through every interaction
Respond promptly and effectively to customer inquiries, concerns, and feedback
Build and maintain strong relationships with customers to promote long-term loyalty
Process contracts accurately and in a timely manner, ensuring proper documentation verification
Maintain consistent communication with the Sales team on updates and contract processing to provide outstanding service to dealer partners
Enhance product retrievability by implementing efficient strategies and processes
Provide personalized solutions tailored to each customer's specific needs and circumstances
Qualification
Required
Understanding of customer service principles and best practices, including handling difficult situations and maintaining positive customer relationships
In-depth knowledge and understanding of product terms and conditions and payment processes associated with the products offered
Ability to implement effective cross-selling techniques and collaborate with team members or other departments to ensure sufficient success
Excellent communication skills to convey product information clearly and comprehensively
Strong interpersonal skills for building and maintaining client relationships
Preferred
Bilingual in English and Spanish
Benefits
An Engaged Leadership Team
Ergonomic Benefits
Paid Time Off & Paid Holidays
Employee Assistance Program
Medical, Dental, Vision, Disability, and Employer Provided Life Insurance
Health Savings Account Eligibility
401(k) Plan with a Safe Harbor Match
Company
RTO National
RTO National is a lease and financial service provider company.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Katie Mancebo, PHR
People Operations Business Partner
Company data provided by crunchbase