CIBC US · 6 hours ago
Director - US Head of IT Service Management
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$165K/yr - $220K/yr
10+ years expCIBC US is building a relationship-oriented bank for the modern world, seeking talented professionals committed to client satisfaction. The Director of IT Service Management will oversee IT Service Management across various functions, driving innovation and ensuring effective service delivery while leading a high-performing team.
BankingFinancial Services
Responsibilities
Lead, mentor, and develop a team of technical professionals, fostering a culture of innovation, accountability, and continuous learning
Oversee regional implementation of an enterprise-wide Incident, Problem, and Change Management discipline
Ensure high levels of customer satisfaction through efficient and reliable end-user services
Oversee the service desk and support teams to ensure timely and effective issue resolution, optimizing the technology experience for all employees
Stay updated on emerging technologies, trends, and best practices in IT Service Management
Drive innovation by introducing ITIL V4 practices that enhance productivity, collaboration, and technology engagement
Report on KPIs and metrics to track the performance, reliability, and stability of regional systems
Report regularly to senior leadership on the progress, challenges, and successes of IT Service Management
Possess strong communication, leadership, and interpersonal skills, enabling effective collaboration with cross-functional teams
Convey technical concepts to non-technical stakeholders
Utilize various approaches and tools to foster cooperation, resolve issues, and drive initiatives across Technology Operations and Application Development teams while engaging with internal business partners and leadership
Qualification
Required
10 + years of experience in Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery
5+ years in a leadership role preferably within a regulated or Financial Services industry
Experience with ITSM tooling, ServiceNow strongly preferred
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
Strong communication, leadership, and interpersonal skills
Ability to convey technical concepts to non-technical stakeholders
Experience in process engineering
Knowledge of banking regulations and standards, such as FFIEC, PCI-DSS, or GDPR
Preferred
Certification in ITIL Foundations is ideal
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
Holidays
401(k)
Banking benefits
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Company
CIBC US
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.
1001-5000 employees
H1B Sponsorship
CIBC US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (42)
2023 (29)
2022 (11)
2021 (77)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Brant Ahrens
Chief Administrative Officer
Recent News
2026-01-20
Company data provided by crunchbase