Santa Clara Family Health Plan · 2 days ago
Business Systems Analyst I/II/III
San Jose, CA
Full-time
Onsite
Entry, Mid, Senior Level
$86K/yr - $172K/yr
2+ years expSanta Clara Family Health Plan is seeking a Business Systems Analyst for their Information Technology department. The role involves acting as a liaison between business units and development teams, developing business requirements, and supporting information management systems to ensure regulatory compliance.
CommunitiesHealth CareInsurance
Responsibilities
Project and task management for small scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks
Troubleshoot small scale, basic production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable
Process improvement and documentation for small scale, basic projects and components of medium scale projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas
Responsible for following the SCFHP Project Life Cycle, Software Development Coding Standards, and Change Control Management policies and procedures
Perform data validation on both inbound and outbound data sources. Document test cases and results
Act as a resource for IT staff and business units ensuring quality, testing, and documentation
Create and maintain basic to moderate SQL based reports to support business processes and initiatives
Train, mentor and educate business systems analyst staff as needed on IT or healthcare topics
Generate basic to complex source to target mapping documentation that clearly defines the data mapping and business rules applied between two systems
Perform other related duties as required or assigned
Qualification
Required
Bachelor's Degree in Healthcare, Information Systems, or related field, or equivalent experience, training, or coursework
Business Systems Analyst I - Experience in healthcare
Business Systems Analyst II - Minimum two years of experience as a business analyst
Business Systems Analyst III – Minimum four years of experience, training, or coursework
Business Systems Analyst I - Knowledge of healthcare management information systems
Business Systems Analyst II - Minimum one year of experience with healthcare management information systems
Business Systems Analyst III – Minimum of three years of experience with healthcare management information systems
Business Systems Analyst I - Ability to identify, troubleshoot, and resolve small-scale, basic business and systems issues
Business Systems Analyst II - Ability to identify, troubleshoot, and resolve small to medium scale, basic to moderate business and systems issues
Business Systems Analyst III - Ability to identify, troubleshoot, and resolve small to large scale, basic to complex business and system issues
Ability to organize work and present results in a professional manner
Business Systems Analyst I - Knowledge of healthcare business processes
Business Systems Analyst II - Minimum one year of experience working with healthcare business processes
Business Systems Analyst III – Minimum three years of experience working with healthcare business processes
Business Systems Analyst I - Knowledge of healthcare analytics and standard reporting measures
Business Systems Analyst II - Minimum one year of experience working with healthcare analytics and standard reporting measures
Business Systems Analyst III - Minimum three years of experience working with healthcare analytics and standard reporting measures
Business Systems Analyst I - Knowledge of project management standards and functions
Business Systems Analyst II - Minimum two years of experience utilizing project management guidelines and best practice
Business Systems Analyst III - Minimum four years of experience utilizing project management standards and functions
Business Systems Analyst I - Ability to analyze data for the purpose of informing business decisions
Business Systems Analyst II - Minimum two years of experience analyzing data for the purpose of informing business decisions
Business Systems Analyst III - Minimum four years of experience analyzing data for the purpose of informing business decisions
Business Systems Analyst I - Ability to document business requirements and processes following industry guidelines and best practice
Business Systems Analyst II - Minimum two years of experience creating industry standard business requirements and process documentation
Business Systems Analyst III - Minimum four years of experience creating industry standard business requirement and process documentation
Working knowledge of and the ability to efficiently operate all applicable computer software including a working knowledge of computer applications such as Outlook, Word and Excel
Ability to use a keyboard with moderate speed and a high level of accuracy
Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments, providers and outside entities over the telephone, in person or in writing
Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes
Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position
Ability to maintain confidentiality
Ability to comply with SCFHP's policies and procedures
Ability to perform the job safely with respect to others, to property, and to individual safety
Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time
Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds
Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less
Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment
Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone
Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail
Company
Santa Clara Family Health Plan
Santa Clara Family Health Plan is a local and community-based health plan dedicated to improving the health and well-being of the residents.
201-500 employees
H1B Sponsorship
Santa Clara Family Health Plan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Teresa Chapman
Chief People Officer
Recent News
2025-10-30
Company data provided by crunchbase