CorroHealth · 21 hours ago
Patient Communications Representative (Self-Pay) PART TIME
United States
Part-time
Onsite
New Grad, Entry Level
$16.50/hr - $16.50/hr
0+ years expCorroHealth is dedicated to helping clients achieve their financial health goals through scalable solutions and clinical expertise. The Patient Communications Representative is responsible for customer service activities related to servicing and collecting patient accounts receivables for medical accounts, communicating with patients to negotiate repayment and resolve issues.
AnalyticsFinanceFinancial ServicesFinTechHealth Care
Responsibilities
Communicate with patients regarding the repayment of their medical debt
Achieve assigned goals (resolutions, call quality, productivity standards – specified by line of business)
Provide customer service to patients resolving medical account balances
Profile patients and obtain financial information. Update demographic and financial information on each call
Negotiate the best possible arrangements
Proficiency with company telephone system while placing outbound calls and accepting inbound calls
Perform account research and route accounts through appropriate client workflows
Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner
Perform account research and document findings
Effectively communicate with patients and client to obtain necessary account information
Ensure strong communication skills to convey intricate account information
Ensure all accounts are worked within client standards and Federal Regulations
Maintain high quality account handling per client standards
Work within FDCPA, state regulations, department/division & all Compliance Policies
Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
Maintain continuing education, training in industry career development
Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls, patient contacts, and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc
Attend training sessions as directed by management
Integrate information obtained through training sessions and policy changes immediately into daily routine
Qualification
Required
High School or Equivalent
PC experience in a windows environment
Basic keyboarding skills
Previous sales or customer service experience
Effective written and verbal communication skills
Strong listening skills, ability to follow written and/or verbal instructions
Good mathematical skills including calculator skills
Goal Oriented, and seeks to consistently meet daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling, and problem-solving skills
Reliable, ability to work flexible day, evening and weekend hours as required
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
Team player
Preferred
Minimum of six months work experience in a call center environment preferred
Bi-lingual (Spanish) a plus
Company
CorroHealth
CorroHealth is a provider of revenue cycle management solutions for healthcare organizations, including health systems, and health plans.
10001+ employees
H1B Sponsorship
CorroHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$376.27MKey Investors
Patient Square Capital
2024-10-24Private Equity
2023-10-05Private Equity· $50M
2022-05-17Series Unknown· $16.6M
Leadership Team
Patrick Leonard
Chief Executive Officer
Becky Blake
Chief People Officer
Recent News
Company data provided by crunchbase