Alfa Insurance · 16 hours ago
Customer Service Specialist
Decatur, AL
Full-time
Onsite
New Grad, Entry LevelAlfa Insurance is a well-established provider of personalized insurance services, serving over 1 million customers. They are seeking a Customer Service Specialist to provide exceptional service to insurance policyholders, including processing policy updates and assisting with claims and billing questions.
Auto InsuranceFinancial ServicesHealth InsuranceInsuranceInsurTechLife InsuranceProperty Insurance
Hiring Manager
Nicky Suggs
Responsibilities
Provide exceptional customer service, addressing inquiries and resolving concerns for insurance policyholders
Process policy updates, assist with claims and billing questions, and maintain accurate records
Ensure high levels of customer satisfaction
Collaborate with team members to enhance the customer experience and uphold Alfa's commitment to personalized care
Qualification
Required
Strong communication and interpersonal skills for effectively addressing customer inquiries and resolving issues
Proficiency in data entry, record management, and attention to detail for maintaining and updating customer records
Basic knowledge of insurance products and services, with the ability to learn and explain coverage options
Organizational and multitasking skills to handle multiple customer interactions and administrative tasks efficiently
Ability to work collaboratively in a team environment and support a customer-focused culture
High school diploma or equivalent
Preferred
Post-secondary education in business, customer service, or a related field is a plus
Proficiency in computer systems and customer relationship management (CRM) software is preferred
Prior experience in customer service, insurance, or sales is advantageous but not required
Company
Alfa Insurance
Alfa Insurance is an insurance company that offers auto, home, and life insurance services.
Founded in 1946
1001-5000 employees
H1B Sponsorship
Alfa Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (10)
2023 (7)
2022 (3)
2021 (7)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Mike Rowell
Senior Vice President and Chief Information Officer
John Jung
Chief Information Officer
Company data provided by crunchbase